Holiday Inn Express & Suites Alcoa (Knoxville Airport), an IHG Hotel (Holiday Inn Express & Suites Alcoa (Knoxville Airport) by IHG)

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Tarra and Bethany was great

The sound in the rooms was very loud, I could hear everything that was being said in the other room and it really interfered with my rest. The room was cleaned, but not well. The TV was dirty and there was a lot of dust. I like this hotel chain, but I didn't like this one.

Good breakfast

I have stayed in this hotel twice primarily for the convenience of location to airport and many restaurants. As an IHG platinum member I was not recognized upon check in. I was in room 106 first visit which was located very close to front desk and dining hall. It was very noisy in the morning. I requested room on higher level at end of hall, however was given room 110 on second visit which I experienced same problem. Upon arrival the room appeared clean, yet it had a musty odor. I plugged phone charger into outlet by bed and it was non functional. Each room has a very small refrigerator which can only accommodate a few drinks. If you bring your own food or have leftover, take out restaurant food, it will not fit in refrigerator. They have Keurig coffee maker. The coffee they have selected is absolutely disgusting. I got up early to take advantage of free breakfast. I have stayed at numerous IHG establishments and looked forward to food. The selection and quality of food was average. Paper plates and plastic knives and forks doesn’t represent a good IHG establishment. The biscuits for sausage gravy you could not cut with knife. I attempted to check out, online, yet was given message to checkout at front desk. Upon checkout desk staff asked if I desired receipt. I stated yes and individual replied , I am giving you a white piece of paper with your name and date because you booked with Expedia. You will be charged $25.00 upon check in for so called incidentals I was unaware of.

Great

Outdated

This place was very clean, the staff was great! It was conveniently located in the middle of everything we needed and wanted to do!

Clean rooms

Got there at 340 and our room was not ready yet So we had to change in our pickup, to go to a concert cause he wouldn't let me check in

Breakfast great. No time for pool.