Best Western Knoxville Airport/Alcoa

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There's mold in the ac unit in the room when you said something to them about it they told us that they know about it .... So why aren't they doing anything about it !!! I was sick for a couple days after our stay.... We should of got our money back !!!! WE Will NOT BE BACK !!! And we visit family a lot ....

Large cockroach on ceiling, spiderweb in corner of room...had to find another hotel at 2 am.

Took my rental car back and got them to shuttle me to airport

Nothing more

Very easy chk in using the sent link to my phone. Room was super clean and quiet. Will for sure rebook.

The rooms were exceptionally clean. The staff was super friendly, knowledgeable, and helpful.

The room was quiet and clean, and everything seemed to be in working order. The bathtub grout & tile and bathroom walls needed some minor repairs, and the showerhead on top leaked, but still worked. The night staff during check-in was helpful, and the breakfast was also good.

I stayed at the same hotel chain near Legoland about a month ago and expected the Alcoa Airport location to offer a similar experience, but unfortunately, I was mistaken. The hotel has a very strong musty smell throughout the property. Everyone in my family experienced allergy symptoms after the first night. Housekeeping is not provided daily; instead, rooms are serviced every other day for guests staying five nights or more, which was disappointing. The air conditioning was also not working very well during our stay. On the positive side, the location is convenient, very close to the airport and to several restaurants and places to eat. The airport shuttle service works as advertised, although we rented a car and did not use it much. The front desk employee was very kind, professional, and willing to help with anything we needed. Overall, despite the convenient location and friendly staff, I would not choose to stay here again.

The room was clean, but not very comfortable. The bathroom had a strange layout, too, and was cramped on space. Staff were helpful and friendly enough, and the airport shuttle was especially nice. Breakfast was simple, so don't expect much.

Overall hotel was great, pool was way too cold to enjoy for my old bones. Apparently someone was having a party the first night we stayed because the smell of Marijuana was overwhelming, but that is of no fault of the hotel. Otherwise enjoyed our stay.