My Wife and I stayed for one night only with an Afternoon Tea booked for 2pm that day. Despite us arriving and a notifying staff of our presence at 12.45pm our Afternoon Tea did not arrive until 2.30pm. Apparently the kitchen staff were "very busy". When it did arrive, other than the scones and jam/cream, the Afternoon Tea was very basic with limited sandwiches and and an assorted selection of cheesecake only. The staff were apologetic about the delay but that was all.
Similarly, at Breakfast the next day, my wife who is a celiac asked a staff member for some gluten free toast to go with her breakfast. Again, whilst the toast did arrive eventually, it was some 15 mins after asking and, as a result, after my wife had finished her breakfast. Again the staff were very apologetic but I really expected more from a Hilton Hotel and would seriously consider whether it is worth us staying in a similar hotel again.
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