The hotel staff was excellent. Friendly and quick to help when asked. My only issue is with the restaurants and bar. The bar told us on Friday that they'd open at 3:00, then said 4:00. Only after I and several other guests complained did they open the bar. Once there, I tried to order a "Match Day" drink special, only to be told that it wasn't available despite it being an actual match day and the drink being prominently promoted on at least two large placards. In both of the restaurants and the bar, the service was very, very slow. 20ish minutes to take our order, and 45 minutes to get our food. In talking with my family about it, we felt that both the drink issue and the slowness of service were due to poor training. Again, however, the staff of the hotel proper were awesome. From the check-in/check-out folks to the concierge, bell captains, security staff, and cleaning team, all were great.
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