SpringHill Suites by Marriott New York Midtown Manhattan

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great location. Nice staff. Room was very comfortable and spacious by NYC standards. Breakfast was nothing special, however.

La habitación olía a humedad, la alfombra estaba manchada. Necesitan poner atención a la comodidad del cliente.

We stayed in two executive suites on the 19th floor, and the experience was very disappointing given the $2,500 cost for our three-day stay. The most significant issue was the climate control in one of our rooms. Upon arrival, the room was stiflingly warm. Despite reporting the issue to the front desk three separate times, the only solution provided was for maintenance to manually flip a switch on the AC unit. This temporary fix only lasted about 90 minutes before the room heated up again. Maintenance eventually identified that the compressor was faulty, yet no further action was taken to resolve the issue or offer us a room change. After three failed attempts to fix the problem, we stopped calling, as it was clear the staff was unwilling to provide a permanent solution. Regarding cleanliness, housekeeping only provided fresh towels and made the bed; they failed to properly clean the room, as we found paper scraps and a toenail clipping on the carpet. Furthermore, the hallway carpets leading to the elevators were visibly dirty. This level of service and maintenance is unacceptable for an executive-level suite. Key Issues Experienced: * Inadequate climate control in the executive suite. * Ineffective maintenance responses regarding a faulty AC compressor. * Limited housekeeping services that failed to meet basic hygiene standards. * Neglected cleanliness in both the guest room and common hallway areas. * Poor value for the high price point paid for the room category.

Great location, helpful staff. The breakfast was okay, not our southern usual but okay. Overall we would definitely stay here again. Quiet, comfy rooms and beds. The only odd thing was the glass doors on the bathroom door (in the middle of the room). It was obscured but still odd.

Not enough drawers to store cloths. Shower door very close to toilet. Very tight entry when opening the door.

出行方便

Great location and friendly staff

Breakfast a good start to the day, our room was clean & functional the bed was comfy and fresh linens, location was great

Good area with good food and nearby attractions

Great location Very friendly staff Clean and quiet