Claiming to be a 5 star, but it isn't. At least not anymore. Rooms smell mouldy, carpets are dirty. Staff misplaced my pillow and claimed it had never been there, getting back to me took hours, and when they did, it was in the middle of the night. Stayed there for my birthday, mentioned it on check in, on the day itself- not even an acknowledgement. Other hotels have made little cakes, messages when the room was made up etc. for minor occasions. Cutting the trees at 8:30 in the morning at peak breakfast time, loud party music until 10pm. This was anything BUT a retreat.
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