I would never return to this property for one unforgivable thing that they failed to rectify or even remotely find a suitable solution for.
On one of our nights they rented out both restaurant areas for parties. When we returned to the hotel at 8pm they refused to seat us in either restaurant. They also refused to make any alternative accommodations. They could have (1) called their sister restaurant of property and asked for a table; (2) prepared an alternative space in the hotel where we could eat; (3) offer of something of significant value (rooms were in excess of 2k/per night ); or, (4) escalate the issue to the general manager for resolution.
The solution offered was to eat room service in the room. So our party of 3 was effectively separated for the evening if we wanted to eat.
Because of the trade show in town it was very difficult to get walk in reservations anywhere and we had an elderly person with us that made walking around to find a place difficult, if not impossible.
To me, Armani Hotel broke what I would consider the most basic aspect of having a hotel - being able to feed your guests. This goes back centuries to inn keepers. The idea that they would not have a way to accommodate their paying guests, while at the same time parading non paying guests in to eat was astonishing.
If they want to be on the level of Four Seasons or Aman, they have a long way to go. They should stick to fashion, assuming you even think they do that well.
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