Le Germain Hotel Ottawa

Ang mga rating ng bituin ay batay sa pangkalahatang-ideya ng Klook tungkol sa impormasyon ng property (tulad ng mga serbisyo at pasilidad na kasama, atbp.), at para sa sanggunian lamang

We were assigned an accessible room upon checkin. I thought I had booked a classic 2 bedroom. The gentleman at reception said it was clearly marked on Expedia that I booked an accessible room. I told him I booked on Hotels.com and saw a classic 2 bedroom. I shared screen shots of my confirmation and room description. He continued to text for 45 minutes telling me I was wrong and he was right. The water pressure and shower attachments were unsatifactory.

Le plafond de la douche commence à craquer et la tapisserie de la salle de bain était malpropre.

Excellent, clean, good restaurant.

Everything was great

The room was clean but we were given the “accessible “ room usually for the disabled. So I found the bathroom very inconvenient. There was no real area to hang stuff like a toiletry bag as there were only 2 hooks near the shower area, for towels I assume, & one of them was falling off. Since we were only staying 2 nights & were already tired by the time we returned to the hotel to get our room (we arrived at 1 pm & check in is 3pm so we had an appointment for a museum instead of waiting for 2 hours), I didn’t bother requesting another room. The room itself is very spacious relative to normal rooms. The bar fridge is full of bottles of mini liquor, juice , bottled water so not much room to put anything else. They supply a small glass water flask that you can fill from a water dispenser in front of the elevator on your floor. I suspect this is normal tap water as it is not connected to a filtering system and there is a distinct taste. You can get ice in a room on the same floor using your key card. There is wine , coffee & tea in the lobby . Service is a bit inconsistent with some providing excellent service with a real desire to help ( kudos to Aidan & Louie) & some very inexperienced staff on the front desk. The location is great , right on the boundary of Byward Market & the more upmarket area. It is walking distance to the Rideau Centre, convenient if you need to get stuff. A lot of good restaurants in the vicinity. There’s a homeless shelter in front of it.

Beautiful, clean and very relaxing environment.

amazing new hotel in a great location. Fabulous rooms, staff and restaurant

Great

Beautiful property, amazing staff!

Very modern, lots of large big windows, turn down service each night with a clean teapot and camomile tea, helpful concierge for restaurant and activity recommendations huge bathroom and I loved the in-room radio playing when we entered. Everything was excellent.