Auschwitz-Birkenau Tour

This is the first time to visit here. So I thought I am confused because I don't know how to go around inside. An English guide explains to me very politely.

The tour was so great! We had a super knowledgeable guide who made the tour enjoyable. The transfers were super easy to organise and was really convenient for us also :) Would definitely recommend!

all is ok. should be fine if will be more clear pronounce. Good guide story about ehat happrns before.

1. 導遊的英語很難聽 團友們都聽到皺了眉頭 導遊的口音太重了 真的非常非常專心才聽得明白 2. 十分多走路的時間 走了大半段路導遊才解說一兩句 大多時間都只讓我們自行走走看 3. 而且導遊遲到！！明明集合時間為7:20我們7:40 才見到導遊 50分才能進去 整體體驗4/10 去一次就夠了

午後は予定があったので前泊し、8時のツアーを予約しました。しかし、当日集合場所に誰もおらず、しばらくして14時〜に変更とのメールを受け取りました。前夜のメールがうまく受信できていなかったようですが、あり得ることなので、時間はもっと早く知らせるべきだと思います。その後Klookから返金はありましたが、行けなかったことが悔やまれてなりません。万が一に備えて、その日は一日中オシフィエンチムにいられるようスケジューリングすることを強くお勧めします。

This tour charged us at $175 for 4 pax and our tour supposed to be at 9am. Instead of 9am, they scheduled us to a slot at 4.30pm, in which we have a booking with another activity in Krakow. In the end we paid for another 4 tickets using our own money to get in.

Do not book this tour. We booked this tour a month in advance, for a 10am tour. A day before our tour, the company (Legendary Krakow) who's managing this tour advised us that our time schedule would be moved to an earlier time, which was 7:30am. And of course we didn't make it because we came from Berlin, and our bus transfer from Berlin to Krakow was also booked in advance so we can no longer change it. We still tried to talk to the tour company to maybe allow us to a different time schedule, but all we got was rudeness and that apparently, they only have 1 tour schedule for that day, which was the 7:30am. But how come when booking this tour, we were given different time options that we can choose from, from 7am up to 3pm. My friend and I arrived at the museum around 9am and ended up buying another ticket at the Auschwitz Museum directly. What's more frustrating is Klook is only refunding 50% of what we paid (initially, they're only offering 30%) thru Klook credits. What a shame. Been a Klook user since 2018 and this is the 1st I've experienced this.

強烈建議不要買！！！雖然現場排隊購買的人眾多，但是速度很快，而且能確實掌握入場的時間。 因為開車去的時候，車上導航系統故障，再加上取票的地點寫的很不清楚，結果找到取票地點時，已超過時間，而無法取票。最後，只好現場再買票😥

약속한 10시까지 아무도 나타나지 않았어요. 연락전화번호도 없고, 결국 현장에서 표를 구매해 투어를 마쳤어요. 노쇼는 손님만 있는줄 알았더니 업체가 노쇼를 하리라고는 생각도 못했네요.

指定した場所が曖昧で メールで問い合わせが回答無し 当日入場券を引き渡しする人見つからず 入場出来なかった。 最悪の対応