Karanasan sa Ginabayang Paglilibot sa Florence Duomo

Nagkaroon ng kahanga-hangang paglilibot kasama si Carmen. Napaka detalyado, madaling maintindihan. Lubos kong inirerekomenda ang paglilibot na ito. Lumampas pa nga ito ng ilang minuto sa isang oras. Sinagot niya ang lahat ng tanong.

導覽會分享很多很多酷東西，光在聖母百花大教堂前面等開門的時候就分享大教堂和周圍建築的一些趣事和歷史。

Dumating ako sa meeting place na nakasaad sa aking booking ng 9:10 AM. Ang taong may suot na puting t-shirt at berdeng scarf na nakasaad sa booking ay hindi rin nagpakita. Naghintay kami hanggang 10 AM. Hinanap namin sa paligid ngunit hindi namin makita ang tour guide at hindi kami nakaalis. Nang tawagan ko ang travel agency, sinabi ng ahente na hindi kami dumating sa oras. Sinunod namin ang oras kaya nakakainis na sinisisi kami ng empleyado. Dahil maikling walking tour lang ito, tinanong ko kung nasaan ang tour guide para makahabol, ngunit paulit-ulit lang nilang sinasabi na kasalanan ko at nakakainis ito. Gusto kong mabawi ang 100% ng binayad ko para sa tour na ito at sa kompanya.

Akala ko makakaakyat ako sa simboryo, pero ang nakita ko lang ay ang katedral sa unang palapag. Huli na rin dumating ang tour guide at wala pa siyang suot na puting kamiseta. Sinubukan niya akong ipaliwanag sa Ingles, pero halos kalahati ay hindi ko naintindihan. Bumili ulit ako ng tiket para makaakyat sa simboryo at kampanaryo.

The guide did not follow the instructions written in order to meet him/her. For example, they were supposed to wear a white shirt and meet at a very specific point in a fairly large plaza in Florence. We were there at 9am for a 945am meetup. We couldn't find the guide at 930am, so we reached out to Klook customer service who told us they attempted to call the vendor who didn't answer. Klook asked us to wait until 10am, which we did. We were also asked to take photos that showed where we were to prove we were there at the right time. Klook said they would work with the vendor to get us a refund. The vendor refused - get this, they sent a WhatsApp message to my wife's phone (I did the booking, not my wife), and said the guide had moved the meeting spot and changed the color of their shirt. They theb proceeded to mark us as "no show". Avoid that tour vendor at all costs. Thankfully, Klook gave us a gift certificate for future tours, kudos to Klook and their customer service.

Tour guide meet up point instruction was terrible. It led our family to meet and waited by the train station Colonna San Zanobi which was about 12 minutes from the Duomo. We arrived at the meet up point 45 minutes prior to our entry time and with this confusion it caused us to meet up with the tour guide operator. We were unable to participate in the tour. The partner vendor Klook used was "My tour in Italy". No refund or change of time offered for our family of 6.

待合せの1時間前からいるのにガイドが現れず、サポートに連絡してもずいぶんたってからサポートはいたと言われました。フィレンツェの貴重な時間を無駄にしました、おすすめしません

Nagpunta ako sa meeting point ayon sa oras ng reserbasyon, ngunit nakatanggap ako ng tawag mula sa lokal na kumpanya na magkita tayo pagkalipas ng dalawang araw. Iyon ang huling araw namin sa Florence. Talagang nakakagulat. I-refund niyo agad.