Swaroop Vilas - Lake Facing Boutique Hotel

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

Great Service and Hospitality

Poor service.

There was a loud DJ going on terrace every night and that went on till 11 pm. It was very inconvenient to sleep. We could barely get any rest in the trip.

I stayed 3 nights… Night 1- room with balcony no view- very loud music coming from restaurant/bar, started in the evening lasted till about 11pm or 12am. Room/Bathroom had slight smell, bathroom- there was no shower curtain or divider to protect water from getting all over the place. The linen closet was located next to my room and workers used it as a lounge. Night 2- room with balcony no view (after I had complained, I was moved to the room right below my first nights stay). My only issue was the loud music once again. Night 3- room with balcony with garden view. Very nice, quiet and finally got some sleep. Food- good, nice breakfast spread Hotel- clean, nicely decorated Staff- friendly Wi-Fi- glitchy, not so great in rooms I didn’t walk around surrounding area of hotel so I can’t comment on safety.

Do you love hearing club music so loud it rattles your windows? Do you wish you could sleep INSIDE a club? Well, then this is the hotel for you. What a nightmare. Not only are the amazing pictures of the pool completely misleading, but at some point this hotel decided to open a nightclub in its courtyard, blasting loud dance music until past 11pm most nights—worse on the weekends—straight at the rooms. If you were hoping for a quiet stay, relaxing by a lovely courtyard pool, you’re in for a big disappointment. It’s a shame, because otherwise the hotel has a lot of charm, has nice rooms, and is pretty conveniently located. If they hadn’t made me pay up front, though, I would have left early, it’s that loud. Too bad.

It was a great hotel but oh man was it ever noisy! the loud music from bars nearby will surely disturb your sleep, so if you sleep before 11pm- good luck! Also wifi does not work in the rooms, works pretty well in the lobby. the hotel service was great and the proximity to city was a bonus.

Stayed at Swaroop for 3 nights with family. Property itself is lovely but the treatment by management and staff we received spoilt the stay. Arrived a little earlier than check in. Everywhere else we stayed (and usual for most hotels) they would check us in and look after our bags and let us know when the room was ready. Would not check us in. Left our bags away from the reception next to the lift. Check in when room was ready took about 20 minutes to scan each passport and visa - which could have easily been done earlier while we were hanging around. Room was very big and spacious and clean. Comfortable beds. TV didn't work. On check in we were told breakfast was included. So we went to breakfast first morning. Very poor breakfast buffet. Coffee was little nescafe sachets supplied in the room anyway. Cereal was stale. Toast and chips! We didn't eat much. Next morning went to breakfast and after eating a bowl of the stale cereal each and one cup of coffee we were presented with a bill for 1500 INR (approx $26). We were obviously surprised not only by the bill (as we had been told breakfast was included) but also by the amount! No menu or mention of price on display. Queried at reception. Now told not included! Had we known we would not have returned. Explained this and that we had only eaten cereal so amount was excessive. Response was completely unreasonable. Manager accused us of being liars and stealing breakfast and threatened to call the police!

Location is a bit off-putting, but the hotel itself was great. Lovely pool, nice food, clean, large and well designed rooms. Service was excellent, as was the spa.

BAR IN THE HOTEL WAS VERY NOISY WITH LOUD MUSIC TILL MID NIGHT WAS NOT ABLE TO SLEEP AT NIGHT DUE TO LOUD MUSIC

The hotel property was nice and had potential, but the room we were given was terrible. The bedsheets were not washed or kept properly, the bathroom was dingy, and there was dust everywhere in the room.