The hotel is fine. I think that’s probably all I can really say about it. Will I return; most definitely not. There’s a clear need for a general manager change. the GM was invisible in all senses. However, the Resort Manager was present and visible. We had numerous issues through the trip - including both lost laundry, a room change due to the insects in the area. The food is passable but that’s all that can really be said. Koh was nice however the menu is limited. Pla pla menu needs a complete refresh. There is very little in the way of options and we regularly heard other guests making meals up as the options were so poor! If one restaurant ran out of something, then no effort was made to move between outposts. The spa facility was excellent and we had numerous treatments both in the spa and at the house and they were all great. The property is in clear need of modernisation throughout and improvements to cleanliness. You’d regularly go to a toilet at a restaurant and find poo in the bowl or a frog sat in the same place for days. This property lets Four Seasons down. It is playing completely on the TV show and forgetting that guests need a reason to be there. If there were more flights out of the island, we would have checked out early and left the island.
One thing about the island - it’s cheap tourism so when you leave the hotel you’re met with a sea of marijuana shops. Go elsewhere! Don’t waste your money as we did.
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