Overall, I had an outstanding experience. Memorable positive include the Assistant Chief Concierge, Steven Hon, was extremely helpful and responsive to our needs, from recommending a great hike on Dragon back to a local sushi restaurant and ordering taxis and helping with our luggage. He exemplified honest engagement with the customer and caring. The hotel is a bit dated physically but has great views and a warm ambience. Additional strengths are the location and great view of the harbor. Excellent massage in the spa and tasting menu at the French restaurant.
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