Leonardo Royal Hotel Nürnberg

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There was no AC and humidity was so terrible, could not sleep whole night

Air conditioning was out at the hotel (only reason we booked it due to recent high heat) and, despite 3 messages from the hotel to remind us to check in, they never disclosed the AC was not working before our arrival. We only learned at check in. Had I known about the outage, I would have invoked my free cancellation prior to check in. We were given one small desk fan to cool down 4 people! They told us to open windows to help with the 80+ degree heat, however the room was facing the train station. So, with the windows open all night, all we heard was loud train horns. No one in my family got any sleep due to the heat and noise (including 2 small children) so we checked out the next morning (2 days early). The hotel then refused to refund money for the 2 unused nights. Disappointed for sure.

Excellent clean and comfortable hotel very close to central station and within walking distance of the main attractions. Great customer service too.

Quick check in and received a welcome gift

It's a great hotel, well located adjacent to old town and next to train station. The only negative, if you book thru expedia, the chain seems to be offended vs booking on their site. Expedia booking seems to lead to lower end rooms and never upgrades. Otherwise everything with the hotel is super.

Yes

Beautiful all around!

Great location, Clean room, Amazing vibe and access. Really well maintained, nice amenities

Room was mostly clean upon arrival, there was Air conditioning was alright but not the best.

Great location for all the main attractions and restaurants! Loved our stay. The staff and rooms were amazing.