Lakeshore Hotel Yilan

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Spacious room.

the room is spotless and the staff are really helpful

Room is very clean and well sized. The bed and pillow are very comfortable. Staffs are very courteous. Breakfast buffet has room to improve. Good stay in general.

Great customer service and good size family room

nA

Huge, clean room with a great view of the city and mountains. The lights at night were particularly beautiful. Delicious breakfast in the morning that had a good amount of local dishes that shouldn’t be missed. Quick Uber ride to Luodong Night Market that has to be a stop during your time here. Loved the hotel. Will definitely stay again when I come back to Yilan.

The room’s soundproofing was terrible, and the front desk staff were unprofessional and showed a poor attitude. When it got busy, the room phone didn’t work and no one answered at the front desk. I was really shocked by this level of service.

Quite spacious. Can loan bicycle for free to travel to family mart which is around 10 min away. Rooftop have very nice deco for phototaking.

Clean and nice

Decent rooms in a far away location but service is severely lacking. We had a boat to catch early the next day and made it known that we had to have early breakfast. On the morning itself there was a long queue getting into the restaurant for breakfast, and when we reached the end of the line the waiter turned us away saying "come back later as the tour group inside had to leave early". Seriously? We also had a boat to catch. When we clarified that we already informed the concierge previously he reluctantly let us in without even an apology. It gets better. We left behind a pair of spectacles and only found out when we were about to leave Taiwan. Called in and they mentioned that they found it in the room. However to my surprise they said they had no access to the post office (?) and couldn't do overseas mail. We even offered to pay for the overseas courier fees but they refused. So we just told them to dispose of it. I've left items in previous hotels before and they did not hesitate to pay for the courier fee back to my home country. This hotel flat out refused to send mail outside of Taiwan. I've never encountered such inflexibility from a hotel before.