Skyhouse Beverello

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The owner threatened to kick us out of the room at 21:30h because we complained about the lack of hot water. My kid went into the shower for no more than 2-3 minutes, and the hot water ran out right away. This was after being outside for a whole day, so not like right after another shower. When I texted the manager for help, he accused me of lying & did absolutely nothing to investigate, address, or even explain that there was a plumbing problem. Then he doubled down on accusing me of lying about how long my son was in there. He ended rudely with: “Use cold water. Bye”. After I posted a review, he sent some lady to help, who barged into the room, even after I refused entry (my kids were already in bed). She just kept yelling at us in Italian that we were lying, and never listened to our request to simply leave the water on for 3 minutes. She called the owner from her phone, and then they both took turns yelling at us. Finally, the owner shouted that we should pack up & leave the property right now (this was at 2130h, 9:30pm). We called Hotels.com Customer Service, but the property refused to answer their phone calls as well. Since we had no other options during the busy tourist season, we ended up staying for one more night, but did not feel safe at all during the entire stay. Absolutely avoid this place, and any others owned by the same person. (“Skyhouse”) Properties like this are why we tend to avoid vacation rentals in the first place.

Take into account if you check in after 9pm there is an extra €30 on top of what you already pay for what they call a “late check in”. Another consideration is the actual check out time is 10:30am and not 11:00am as advertised on Hotels.com. I don’t think I would stay here again.

Not much choice with breakfast, but staff fantastic. Ideal location for the ferry and everything else walkable/metro stations walkable. Restaurants and small shops nearby.

Very nice and comfortable B&B.

For that price it is very reasonable to stay at that nice hotel. The pool area is beautiful and the breakfast is excellent.

The lead up to the property has us thinking we may have been mislead, however we were proven wrong. The room was beautiful, clean, bright and conveniently located to the port for any tours/routes to Positano (which is why we booked) and the main streets of Naples full of shops, places to eat and drink.

Super clean

- 1. The hotel is on a7th floor of a discusting building...need to pass a gate, internal building, take a scary elevetor... took us 30 minutes to locate.... it could be better coordinated ahead.. 2. The owners: especialy the man, need to learn how to behave with quests.. the impression is like we were bothering him, with each quedtion. The lady was better.. 3. Breakfast is minimal, under a higlight "it's an Italian breafast"... +. 1. Good location with view to the port 2. Very nice an clean double room, great shower and bed

This was in a great location overlooking the port. Central to most things.

Wonderful people, very helpful and beautiful rooms.