Hanoi Golden Moon Hotel

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Stayed for one night as a layover on our way to Sa Pa. I’m sure most hotels in the area are exactly the same, it was clean and tidy but the bed was so rock hard we could barely sleep. Also asked for two extra pillows and were only given one that was very lumpy. The shower was also difficult to maintain the temperature and not ideal. However the staff are extremely friendly and helpful, they offer to store your luggage there while you head off on other trips to Ha Long, Sapa, etc, they made us breakfast to take on our early morning bus and it felt very safe there. Despite being within the main area of Old Town it was quiet in the room. For the price we paid it did the job but given the bed and shower, I am glad we didn’t stay longer.

We were not able to stay in this Hotel when we check in at 11pm. as our room wasn't ready. Apparently, the bathroom was not working. However, the front desk staff was great and vey helpful to organise another hotel/room, without extra cost. The only downfall was that our original booking had the breakfast included. In which we were not able to have it in the new hotel.

Staff are amazing at this property, excellent for Western tourists as they speak English very well. Also very friendly and helpful with recommendations.

The location is very centre. The staffs is friendly and kind. The food is nice and a lot of choices. The room is clean and comfortable. I would like to recommend to all tourists and I will come back next time. Thanks for nice staying

Courteous and helpful staff

had a good 2night stay. clean and good location. price is good for quality.

Very nice clean and quiet hotel with great service located in Central Hanoi.

I chose this hotel as it is near to the Bus Terminal of my Sapa Trip. But location is not so ideal as you need to walk around 5mins to get to the lake or the central of the Old Quarter. The picture of the room looked new but actually their room looked old. Spacious room given a boutique hotel but bathroom is small. Breakfast was good though and the staff are friendly.

Staff were very friendly and helpful, booking taxis for me etc. Breakfast was very nice with lots of choice of cold buffet or cooked food included in the price. I expected a seperate restaurant and terrace from the description - which I either didn't find/wasn't directed to or they didn't have, though the location is so good you don't need it. I had a single room, and it was comfortable and clean, with good air con, fridge and toiletries, but the room was quite old and in need of redecoration. Overall I enjoyed my stay

we are very happy to stay at Hanoi Golden Moon Hotel, The staff is really kind and helpful, The room is really nice ,comfortable, Super clean, the best location, Especially thanks to Mr Jay, He is very kind and helpful manager to help us a lot for our perfect trip to Halong Bay and Sapa, Strongly recommend for friend and family.