Best Western Plus At Lake Powell

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The hotel was supposed to be smoke-free, but we were greeted with a pack of Marlboro Light King Box in the room. Wondering if this was left by an earlier guest and never cleaned, or left by a cleaning staff member. The hotel room didn't have any USB/USB-C ports; we were prepared to see charging ports for our devices. The only option provided by the staff was to sell something for us. No use/return items were available. I would expect the rooms to be updated with better charging/connectivity facilities. We wanted an option of late checkout as we had plans to visit Antelope Canyon in the morning and come back to the room and take a shower before heading our way back. We told the staff member about this and wanted a check-out of 1 PM, instead of 11 AM. The only option available was to pack and leave the luggage at the storeroom. I asked if there was a way to pay to stay longer so we could take a shower before we headed out. The staff didn't even offer that there was a possibility to do that. Felt less accommodated in this situation. Breakfast was good; the staff at the cafe/break fast was helpful.

Overall experience was good except the pool was closed for renovation

The breakfast was good. It was in a convenient location. However, the pool did not work, which was really disappointing.

Breakfast was really good!

Unfortunately, the pool was a closed. The desk staff assisted us with our dinner choice and gave us a 10% coupon!! We had a fantastic time.

Pool was out of order which kind of messed up plans for kids. The elevator was hit and miss, had to use the stairs a good bit.

Everything was amazing, my one complaint is that the pool and jacuzzi are down for renovations, with no date issued when it will be resolved. Had i known, I definitely would have stayed elsewhere as that was my number one priority of staying here!! Very disappointed. The room was clean and nice and staff was friendly and helpful. The breakfast was nice.

Both pool and hot tub were closed. Did not disclosed on the website or offered a resolution

Pool was being refurbished

Room was updated. Comfortable bed. Pool was shut down, which is one reason I booked. The room I booked was taken and no other suites available. Breakfast had very poor choices. Very walkable area for food