Rakuten STAY VILLA Hakone Togendai

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很棒的浴室跟三溫暖，很好睡的床，很舒服的空間，值得來訪。

専用サウナと温泉は素晴らしい！ でも 浴室の匂いが気になった。 タオルが床に落ちてた。 オンラインチェックインなのにとても時間がかかった。

깔끔하고 쾌적한 환경, 조용하고 편한 숙박 가능해서 너무 좋았습니다

The bottom floor with the sauna, onsen and showers was incredible. There was a staff only door which was a little concerning near the bedrooms (which do not have a lock) but my group did not have any issues during our stay. The check in was a little troubling, we get there at night.

O processo de check in foi horrível. Recebi e mail com orientação de check in somente 1 hora antes! Cheguei no hotel 12:00 e não tinha a menor do que fazer ! Além disso não havia local para deixarmos nossas malas até as 15:00 e ninguém nos orientou sobre o que fazer !!!

The villa is great. We loved everything about the unit. It was spacious and clean, had lots of amenities, and the private onsen was great. The layout for us (6 people) was awesome. The unit had multiple toilets and places to get ready. The fully equipped kitchen was very much welcomed. While we did not cook, and only heated up store-bought food and cup noodles, there are pots and pans and even an outdoor grill if you want to cook. There is even a vending machine that has limited food options to cook. There are drawbacks, and mainly it is the location. It is not easy to get there with public transportation, there are no convenient store within walking distance and restaurant options are limited. Also this check in was harder than it needed to be. The app/link they sent ahead of time for check in was slow and kept having error, so I ended checking in on the tablet in the room, but that was a bad expereince as well. It took over 45 min for me to self check in, scan passports, type in information etc... But overall, we really enjoyed the time we spent at the Villa and onsen. Great place to relax and decompress and have a rest/slow day.

一切都很滿意

Checkin was an ipad. No people. Hotels.com never gave me my booking reference for the hotel so we couldnt check in. Finally found a way to contact what appears to be a Rakuten call centre and they gave me my booking ref. I had to then manually enter loads of info, photograph passports and faces of all guests, on a fixed ipad with kids is hard. Worst checkin process of any hotel ive stayed in. However the rooms were very nice.

The property is relatively huge and everything is well-equipped. You will feel safe using the items they provide. The bath on basement is extremely huge and iconic for relaxation. Negatives are that you won’t have much space to open up your luggage.

Enjoyed the private bath spring and sauna, which is a nice touch to