Nov 21 to 22, 2024: Chiayi Alishan 2-Day Tour
(departing from Taipei, including cultural experience and attraction tickets)
Our guide is not fair and not good, very bad and very poor guide experience,
he is 王忠信 aka Mr Johnny Wang, meeting at the East Gate 3 (Family Mart) at Taipei Main Station is already disappointing. He is not early meeting the group, when he did see the group, the China lady student solo traveler who also joining us, already meet him somewhere and 5 of us are waiting, total we are only 6 in the group (the minimum size). Guide did not wear their company uniform upon fetching us which written in MyProGuide guidelines, not introduce himself and not ask and check if the passengers with him is his clients, the couple with us in the group initiated to ask the guide coz they had 1 day tour the day before the trip so they know the procedure.
I, my mom and sister the three of us feel the discrimination by the guide coz we did not understand Mandarin the whole 2 days tour, he's priority was the 3 Mandarin speaking clients which are couple from Hong Kong and China lady student solo traveler, he only speaks few English and always says did we understand which is very off like we are dumb that we can't understand him in his few English and always left us out all the time with the group in explaining and walking.
Our first stop tour at 鄒族 逐鹿文創園區, he did not tell what we can see inside, he just drop us and said stroll inside, we immediately saw an auditorium facing the entrance, the venue lady said theirs an entrance fee of NT$170 per person and we said we don't have ticket, we totally forgot, the entrance ticket is already included as indicated in the tour package, but when we asked the guide, he said no show even though he saw the people and performers come and go the venue, we did not stroll deeper coz inside the scenic place theirs big renovation on going and is covered, upon searching this scenic place at Google, a lot to see inside after the renovation area and also outside area of that place and just gave us 20 minutes to stroll, while the itinerary given by Klook is 1 hour and 40 minutes, he did not maximize the tour, he can cut short the time just tell us but not 20 minutes only just to go restroom and eat just we did on the rest area before we went on this, the entrance ticket and travel time is wasted.
Alishan portion view is good but guide still not ok, when he check in us in the hotel, we got a 1 bed for 3 of us, I immediately call him, I did not see and hear him ask the front desk of the hotel which is for 2 people and 3 people, later it was the couple in our group and us have switched room and the couple did not complain about the big room they have, before moving on the second day he just instructed us what to do, he did not come with us on the second day sunrise.
He drives very fast, very reckless from the beginning until going back to Taipei Main Station, we are 1 hour and 15 minutes advanced arrived, i think his duty is until 18:00 pm only that's why he's in a hurry to send us back to the station, but at Klook it’s said 19:30 pm arrival.
I am asking for refund how can we get refund from 鄒族 逐鹿文創園區?
Klook, help me how to get refund.
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Ovládač, Živý sprievodca: Čínsky, Angličtina
