Phoenix Palace Hotel Hanoi

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The room did not have proper locks to lock room from inside, it only had the knob lock which could be opened from a key outside. The only thing is its proximity to old quarter. Else it’s not worth.

The staff were helpful and everything we wanted to see was in easy walking distance.

One night. Got upgraded as a courtesy.

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.

Great location and friendly and helpful staff. Would recommend to all.

The hotel is not far from the center. The staff are friendly. Quite clean.

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!