Atlanta Residences

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We have stayed many times at Atlanta Residences. Excellent location for us to get around the city and see family. Room is great and laundry with dryer is a huge plus. Overall, been here about 10 times and will return.

旧市街の少し南側の昔ながらのまちなかです 周りは騒がしいですが便利で高い建物も少ないので開放感あります

Very good service from staff! Even helpong golf reservation. Good hints of near by restaurants. Nice shop in downstairs, open 24/7. Breakfast delivered to room, very tasty. I will be back!

Staff at this property are amenable and obliging but just cannot deliver basic services. I travel frequently in Vietnam and have never stayed at a property with Faulty Towers levels of ineptitude like the Atlanta Residences. Upon check-in my room had a broken window meaning the window could not close. Not good for rainy season in Hanoi with the mosquitos. They did change my room, but the new room still had hairs in bath and sink from either the cleaner or the previous guest. There were small baby roaches observed in the bathroom (not uncommon for the tropics but given their size) that means there is an infestation somewhere inside building. In the new room the staff didn’t know how to log into the internet (no instructions were given or in their notebook explaining the room). Staff logged my device onto the adjoining room meaning that coverage would drop if you were in the kitchen or bedroom. He said he would come back to fix but never did. 2 days into my stay staff got back to me as I responded to Hotels.com ‘How was your check-in’ survey. Breakfast was a constant muddle. Even though they have a paper to mark which items you want they could just not get the order right. Not once in 3 days. What’s worse is that when I needed to leave early for work, breakfast arrived 10 minutes late and when I wanted to sleep-in on my day off, they brought it 2 hours early. Note the breakfast is just them ordering from the local noodle place outside and not made in-house.

Good location. Great amenities. Bed is unfortunately very uncomfortable though. Also the adjacent beer garden plays very loud music in the evenings but it stops at 23:00

This was a great choice for me. I wanted a place with a gym and self service laundry and NOT smack in the middle of old quarter (but still in a convenient location) and Atlanta Residences was perfect for those things. Each apartment was quite spacious - I really like the big wrap around couch. Very easy to reach both Old Quarter and Tay Ho from this area. It wasn’t super modern but it was clean and comfy and the staff was great! Would stay here again.

We checked in and the room was a different room that we had reservations for. They did not speak almost any english so they could not understand this and told us to wait until the next day to move us. (it was 9 pm). Then we discover the room was cover in small bugs. EVERYWHERE. The air conditioner doesn't work properly. Then the mattress was the worst ever. Complained about this, they changed the mattress at 9 am. But it was identical. The pillows were super small bags of old cotton balls. And they said they only had this kind. We had to move to another hotel that day or our vacation would be ruined. They agreed to give us our money back and only charge us for one night if we left before 12 (it was 11am). They did not want to give us a receipt or anything written down, and since they spoke no english it was impossible to do anything about it. (now we only have emails from the property manager as proof). It has been a month and we still haven't gotten our money back, the property manager, Tran Thanh Tu, keeps making excuses and sending emails to Agoda, when we keep explaining that we made the reservation via Hotels.com. I have called the hotels.com customer service, but it has not been solved yet, hopefully I will get my money back :S

An impressive team. Comfortable stay From our first arrival we felt at home The apartment was a haven from the bustling streets spacious and well equipped. The manager and ALL her staff helped us feel wecolme and cared for. I cannot fault anything We will try to return. Hopefully travellers that follow will be respectful and nice so things do not become spoilt.

I recently stayed at the Atlanta Residences and was delighted with the facilities, location a d most importantly service. The manager Tran Thanh Tu spoke perfect English along with most of the staff. They were extremely friendly, welcoming and helpful. The manager even drove me to drop off my laundry and negotiated the price down for me! Recommend staying here vs. the typical big name hotels for more personalized service in a well off but more local setting.