The reason I give a terrible rating is because we had somebody who was a smoker of cigarettes and marijuana below us and it kept wafting into our room. We alerted security and they couldn’t locate the people so they offered to move our room when they moved our room the room they moved us to the air conditioner was broke, and the technician who came in his name was Mark was extremely rude. Didn’t identify himself two steps into the room, began telling us that the reason the air conditioner wasn’t working was because the sliding glass door was open, but the sliding glass door was open to try to cool the room down because the air conditioner would not turn on he had to bypass portions of the air conditioner to get it turned on because it had nothing to do with the door on top of all of that when they moved our rooms, we asked the Bellman to come up and move our luggage and David at the Bell desk told me that they were too busy right now that we could wait and somebody could come up an hour later, and then he proceeded to tell me that it was a very busy time of day. Disney needs to work with their staff members on their customer service and courtesy I do want to give a shout out to the front desk, manager, Kylie, who was outstanding in her job and contact with us
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