This is my second time staying at this property, and it might be my last. Overall, it’s an average hotel with a convenient location for visiting Disneyland.
I was disappointed that the hotel placed an additional hold of exactly $435.14 on my card on top of the standard $100 per room hold. I had two rooms, and the only explanation I received was that it was due to a system error. It’s hard to imagine a family having that much of their vacation budget tied up during their stay with no better explanation.
I also expected better service at the pool area, as there was no staff taking drink orders and guests had to go to the bar themselves. For a Sheraton, I expected more attention to detail. I was even surprised that the bar didn’t have premium cherries for an Old Fashioned. The bartender an older gentleman who also helped me during my stay last year said that’s simply what management provides: “cheap cherries,” while still charging premium prices for the drinks.
Overall, it’s an average hotel in a great location for Disneyland, but it didn’t deliver the level of service I expected from the Sheraton brand. Unfortunately, this will likely be my last stay here.
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