Tried to check in at the correct hotel. Was told by desk staff they had no reservation for me and that I was probably at the other Hilton Garden Inn on other side of Heathrow. Spent 50 minutes on the hottest evening of the year after a full day at work walking with a suitcase, then taking the tube, then trying to find the entrance to the other Hilton Garden Inn at Terminal Three. Was told by desk staff there that they had no reservation for me either. I asked them to call Hilton Garden Inn at Hatton Cross - who, on reply, said they did have my reservation! Then had to spend another half an hour in the heat getting back to the original hotel I'd booked and tried to check in to. Embarrassingly poor customer service - and not how I wanted to - or expected to - spend my evening on a boiling hot London evening.
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