The Hatton Apartments

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The e-mail for check in had not been received on the Hotels.com chat by 2pm, so i messaged and it did come through asap then. On arrival it was easy to find the key box and gain entrance. The stairs in hallway were a bit rough and the carpet is a bit loose and dirty/worn in patches. The door to our room was not very secure and a firm push would open the door without need for a key. There is no deadbolt of chain/lock inside to secure yourself in. The apartment is tired and could do with a layer of paint but as a base it is fine. Bath and shower worked fine with decent enough pressure and hot water. All windows are easy to open to let in fresh air. There was a small drain smell in bathroom but not overwhelming. Double bed is decent size but very old and needs replacing as sagged in spots. Lots of clothes storage space & wallsockets everywhere. Kitchen area is fine, fridge needs a new lightbulb and a couple more pans and a sharp knife would help massively. Kettle, Toaster, microwave, washing machine all worked. table and chairs seats 4. Sofa turned into a double bed for kids who slept fine. If the owenrs did a day of painting and maintenance this would have got 4-5 stars. As is in Heathrow flightpath be aware the planes are super close and noisy.

It was a very nice place clean and fresh. The only problem was that the sofa bed was just useless very uncomfortable. I did send a message but we only stay there two nights so they didn’t get time to bring anything better but overall very nice.

Location is good. I had a nice big apartment, clean, basic but all in. I will go again for sure.

Yes the apartment is very clean and everything was good nice and in order looking very good. We only had one problem. Well it was quite big. Is that the sofa bed was very uncomfortable with metal sticking out, so we had to borrow some mattresses from some friends nearby.

Would not recommend. The apartment we were allocated did not have the room / beds confguration as per the photos on the Expedia website. Various apartments were described as Elite and Deluxe but all the photos were just jumbled up. Robindoor.com managed the check in. A few days before arrival they demanded a security deposit and photo ID of all the people staying at the apartment (including my children of 16 and 13) or they would not allow us to check in by not releasing the entry door code and lock box key code. The apartment floor was coverd in coarse black hair like someones dog had been groomed in the kitchen. Worst of all this was after the cleaner had just finished mopping the floor which meant no sweeping had taken place. Just mopping with the dirty mop that sat in the hallway. The bedroom carpet was dirty. Had never seen a hoover. When I rubbed my hand over teh barpet I could sweep up piles of clotted hair. I have pictures but they would make you sick. Would never stay here again. Stay away for your safety.

only closeness, it is not even worth a 30$ a night, no AC and you can't open windows due to bugs... backyard is scary. check in is a night mare.

Location was what we wanted, it was a apartment which was nice as we had lots of room. Beds were very old, uncomfortable and noticed major amount of brown stains on my mattress. The owners need to do some repairs as the floor in rotten in kitchen and shower nozzle is barely hanging on the wall.

The check in process was complicated and frustrating. We turned up and followed instructions. The key was not in the box where they said it was. After a lengthy phone call, it was determined someone would give us the key who was inside the property. Turns out, it was a painter who was painting the apartment so we had to wait until he was finished. The bathroom floor tiles were cracked and I subsequently cut my foot on a sharp edge. The listing stated there were 2 beds, one of which was a pull out couch in the main living area. OK, except that the sink tap dripped constantly making it hard to sleep. There was an iron but no ironing board. The front door was flimsy and we could hear every single noise coming from the stairs and adjoining apartments. There was also no air conditioning. I wouldn’t recommend this property at all. The staff on the phone ignored me after I asked for a discount due to the apartment not being available at the time (because of painting). They kept me on hold. I hung up and called back but my call was never answered.

Avoid at all costs. The unit was not fit to inhabit and was a health hazard. Upon arrival, the unit did not look like the description at all. Flies and dead bugs, pigeon feathers on the bed, no screens on the windows, the thermostat was about to fall off, no garden view, the front of the property was dirty with garbage, live bugs holes and stains on the wall In essence, the unit was not sanitary and not safe.

I booked on a day when hotel rooms were barely available. This was posted as just over a mile from airport. It maybe that as a crow flies but it cost me £25 to get there and £18 to return to the airport. I was exhausted and assumed check in would be easy. The map did not even show the right location. I had residents come out to ask me what I was doing and when I said I’d booked a room they looked incredulous at me. I E mailed and phoned and had to send an ID via E mail and then a £200 deposit. It took an hour to complete all these transactions and finally I was given the house number. It was not the most pleasing of entrances. Rubble and bins made for untidy looking entrance area. The key was in a lock box and my room was on top floor. I would say the place was functional but the bed was comfortable. I couldn’t believe there was no tea or any of the usual hotel extras that tide you till you get to a shop. There was no shop near. No guide book on how to find one. It was so disappointing and I was so tired I slept and left early next morning and back to the airport. It was inhospitable and lacked warmth or appeal. The lack of clear information was a real frustration and not having an address from the outset was poor