Gangneung Luggage Delivery Service: From/To Gangneung KTX Station, Hotels and Golf Resort

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Luggage Services

• S Size – Cabin carry-on luggage (maximum length 55cm or less) or small bag
• M Size – Check-in luggage (maximum length less than 70cm) or hiking backpack
• L Size – Large luggage (maximum length 70cm or more) or golf bag
• The minimum size for luggage is S size. Even smaller items than a ready bag or carrier will be included at the per-item price.
• Fragile items such as paper bags, plastic bags, and umbrellas cannot be transported.
• If the size you requested is incorrect, you may be required to pay the difference on-site.

Deliveries departing from 'Store':

• Luggage drop-off time: From store opening time until 2:50 PM
• Expected luggage arrival time: Sequential arrivals from 4:00 PM

Deliveries departing from locations other than 'Store':

• Luggage drop-off time: Before 10:50 AM
• Expected arrival time at store: 3:00 PM - 10:00 PM
• Expected arrival time at accommodation or lockers: Sequential arrivals from 4:00 PM

Reminder

• Luggage drop-off and pick-up times may vary by store. For accurate information, please check the Store guide
• The delivery service to accommodation is only available for registered on the website. Please make sure to check before making a reservation.
• Cancellations or refunds are not possible due to visiting at incorrect times and location.
• Luggage sent to your accommodation will arrive at the designated accommodation between 4:00 PM and 7:00 PM, and can be picked up at the front desk.

📝 FAQ.

Q. Do I need to contact the hotel in advance?

A. There is no need to contact the hotel in advance. Simply tell the front desk the name of the person who made the reservation when dropping off or picking up your luggage.

Q. I have more luggage than expected or my luggage size has increased. Can I still use the service?

A. If there are changes to the reserved quantity or size, you can still use the service by paying the difference at the store on the day of service.

Q. I made a mistake with my accommodation reservation or there are changes to my usage date.

A. If you've incorrectly entered the accommodation name or have changes to your usage date, please be sure to leave details about the changes through the platform messenger or the KakaoTalk channel 'Zimcarry' by the day before using the service.

Q. Do I have to register photos of my luggage?

A. Yes, you must register photos to prevent misdelivery and accidents. Please note that if photos are not registered by the service time, the service will be considered completed, and the service will be deemed as used. (When visiting the store, you can ask a Zimcarry staff member for help, and they will kindly assist you!)