Hotel La Estancia Ica

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Great property , however need improvement on cleanliness. Staff was very helpful , oh doh did not know you have to pay extra for ac ?? Wasn’t disclosed clearly.

Good location. Clean rooms. Everyone was helpful. I travel with my kids. Close to Huacachina. Clean Pool.

Staff was kind and the room was clean, no AC but they put a fan in your room. Breakfast was good.

Good

Clean

To start off the sliding door didn't slide, in fact I had a hard time getting my bag out. I had to be up at 5 am and the hotel played loud music till at least 10 pm. Then music played all night long, from a bar or? I even recorded a video at 6 am. I am not a teenager and chose to stay a La Estancia in Ica instead of Huacachina which is known as a party town. Boy was I wrong. The room didn't have any reading lights, well bright ceiling lights, I had to get out of bed to flip the switch. No hairdryer, every other place I have stayed in Peru has had 1. They were going to make breakfast early for me, my driver was picking me up at 6:30 am. I went out at 6, he was there and I said get me out of here. Music was still going. To add insult to injury a man working for the hotel came running out saying I owed 5 soles for a bottle of water, I had paid for. He went in to make sure, and waved us on when he realized I HAD paid. It is a beautiful hotel in the outside area. In my room.... well... for the area it wasn't cheap, and I wasn't just disappointed, I was pissed.

The staff, especially Stephanie, was fantastic. We were late to check in and were greeted at the door with a welcoming smile. We were assisted in ordering in food and were offered breakfast before our very early morning check-out. The hotel is a quiet and peaceful alternative to staying right in Huacachina.

The staff wasn't friendly at all and acted as if we were a bother whenever we asked anything. Never a smile or friendly greeting. Only one other room was occupied so they weren't too busy to be kind. Breakfast was very poor. Just some scrambled eggs and a bread roll with jam. To drink you got 1 glas of cheap juice and barely drinkable coffee. We asked about dinner at the restaurant and again we were treated as if we were a great pain. The women dugg around in the freezer and told us we could have pesto pasta with some chicken. So while it says there is a restaurant on site, this really isn't the case. When it was time to leave we asked for a taxi and 20 minutes later a tiny car showed up with a sub woofer in the trunk. The women ar the front desk was annoyed with us when we said we couldn't fit 3 people and our luggage in this tiny car with no trunk space. She hadn't told the taxi company there were 3 of us with luggage. It then took another 20 minutes for a bigger taxi to arrive. Overal just poor service and a disappointing stay.

Beautiful hotel Shame about the all night music from the close nightclub

What a little gem. Very clean. Staff is fantastic. Area is super quiet. Prices is very reasonable. Love the place. I’m surprised more people weren’t staying here.