[Phinisi de lux] Croazieră de 3 zile și 2 nopți cu cazare la bord din Labuan Bajo

Love every moments of it, agency was efficient to reply to every questions i had. Guide - Bruno was amazing. He guided us well and itinerary was planned well too. Photographer - Billy took lots of beautiful pictures for us. Room and toilet was clean, just the toilet’s smell could be improve. Love the food that was served to us. They make sure we are well fed. Safety was always taken care of. Places we went were all so beautiful. Will recommend!

3D2N科莫多航海之旅太美啦！预订时商家Syahla服务热情，有问必答，接送航程景点船型图片介绍的非常详细，到印尼后用WhatsApp交流也很顺畅。上船后所有员工服务都令我们感到非常满意！我们完美看到了科莫多国家公园的美景，更幸运的是看到了7头科莫多蜥蜴🦎。船上导游兼摄影师用手机、无人机、GO pro 帮大家拍了很多照片视频，共享在google硬盘上。为友好的印尼人民和科莫多美景点赞👍

we really enjoyed our trip, the staff was very nice. the food was particularly amazing. I would just recommend to avoid the lower level rooms since ours was very humid. all the other rooms were very nice. all very clean. the activities were great and there was enough space on the boat for everyone to relax.

guide: vues panoramiques à bord: sécurité:

Klook should have vetted the agents or vendors quality much more thoroughly. Since booking for the trip and paid all in advance, our agent changed the boat 4 times with various reasons, such as docking, maintenance and lack of permit. 2 days before the trip, our agent contacted us that we will have a new boat. The boat that we finally boarded was significantly lower quality than what we paid for ($500+ pax). The initial post boat capacity was for 12 - 14 passengers. The one that we actually boarded on was for 28 passengers. Moreover, our friends who contacted the agent directly was only paid $300+ pax. The agent refused to refund the difference since it's pricing. A highway robbery especially since we ended up with much lower quality products than advertised. Will definitely not using Klook again in the future. Also beware of dealing the agent, WeTravel Indonesia. Their staff was responsive but we could not deal with keep switching the boats to a cheap boat while paying for luxury one

There was bad weather and some changes were communicated prior to the trip. However, even the agreed changes were not followed properly and contained half-truths and lies (see picture). When we contacted Klook to investigate, the local operator adamantly lied that everything was communicated and agreed, despite there being a huge disparity. Klook also naively took the local operator's lies as truth and rejected the case, without fighting for their customer's rights. We are still pursuing but looking at the ethics of the local operator and Klook so far, our hopes of any justice are slim. Book at your own risk!