Seadust Cancún Beach Resort All Inclusive

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

The hotel is in disrepair. It is old, but not well maintained. Handles missing in the shower, furniture scratched, elevators working well but the appearance is poor. The worst part was that by 8 am, towels for the pool and the beach were not available. This apparently is a minor thing, but in a resort where the pool and the beach are the main attractions, not having towels available for the guests is a basic problem and it is due to poor management. The buffet restaurant is very good, and the other restaurants are very good if you get there early, otherwise the wait maybe 1 1/2 hours to get you food. I think the kitchens maybe short of staff. To be fair, the hamburger in the Manhattan was one of the best i have had in a long time. The Italian restaurant Florence was good except for the wait. The alcoholic drinks are good tasting but watered down. It is a good place for children, they enjoy their time there. If they just maintained the facilities better and they had towels for the guests, it could be a 4 1/2 stars.

The hotel itself along with the rooms are beautiful. The beach was great. A lot of what was advertised online are nonexistent. There was no airport shuttle as advertised. No swim up bar in the pool, there was no designated dessert area. Towels were absolutely impossible to get, often times we had no towels in our room, and towels by the pool were always unavailable. In my 7 night stay my wife and I were able to get pool towels on 2 days. The Samurai and the Italian restaurants were both good, and the spa was great. But overall service was a major downside on the trip. For reference this is the first bad review I have ever written but felt it was necessary to write.

I had a very disappointing experience at Seadust Resort All Inclusive in Cancun. The resort was completely boring and lacked entertainment for the entire family. The few activities they advertised, like karaoke, were never actually held, even on the nights they announced them. The hotel’s appearance is run-down, with broken and unrepaired lamps and other damages throughout the property. The food at the specialty restaurants was terrible—dry, tasteless, and unappetizing. There was almost never a towel available when needed at the pool area. The staff at the restaurants seemed disinterested and unhelpful, working like zombies with no desire to assist guests or improve the experience. This resort feels like they are only interested in making money, not the satisfaction of their guest. Overall, I would not recommend this resort if you're looking for a lively, well-maintained, and enjoyable family vacation. It fell far below my expectations.

They need to have more events inside the hotel. The food at the restaurants are not that great, very small portions but the buffet is very good. If you need something in your room they come very fast. Don't lose your key or you end up paying $200 for another key. The service at the pools are very good or any bars are very good. Tip them good and you will get a great service.

Seadust Cancun Beach Resort All Inclusive - Very Disappointing Having traveled extensively, I can confidently say this resort is one of the worst. We traveled with 17 family members for my sister-in-law’s birthday, and the experience was terrible. There are no daily activities or entertainment. The food is awful, with only the buffet being somewhat acceptable. The other restaurants look beautiful but serve bad food and poor service. Staff seem exhausted and uninterested. At the Italian restaurant, the chicken parmesan had no sauce, and the chicken looked dry. The sushi rice at Samurai looked fake, like plastic or pasta. All drinks, including alcohol, are watered down and of poor quality. The prices in the shops are outrageously high, almost a scam. The room key is a wooden tag on a string worn on the wrist, which is very easy to lose. My nephew lost his in the pool, and they charged us $210 USD — an outrageous fee. The facilities are in bad shape, with holes and broken lamps. The only good things are the beach and pool, but they never have towels. They advertised karaoke for two nights, but it never happened. This resort feels designed to make money, not to serve guests. I would never return and do not recommend it. It’s a waste of money and a terrible experience.

From the moment I arrived, things got off to a bad start. Check-in took about 30 minutes, and the front desk agent was not friendly or welcoming. They also failed to explain anything about the resort, such as the amenities, restaurants, activities, or how everything worked, which made the arrival experience even more frustrating. The room was another major disappointment. It honestly looked like I had been placed in a room that wasn’t ready for guests. It was extremely outdated, the refrigerator didn’t work, there was an ironing board but no iron, and there wasn’t even a TV remote. I’ve stayed at many hotels and resorts, and I’ve never experienced so many basic essentials missing from a room. I went back to the front desk to request a different room, but instead of trying to accommodate me, they immediately tried to upsell me to a more expensive room. That was very frustrating, especially since I was only asking for a room with everything functioning properly. The resort itself was also underwhelming. There weren’t many activities, and the atmosphere felt quiet and boring compared to other all-inclusive resorts I’ve visited. The biggest disappointment was the food. Normally, the specialty restaurants at an all-inclusive resort are much better than the buffet. Here, it was the complete opposite. The buffet was actually better. The only highlights of my stay were the location and the beach. The beach is absolutely beautiful, and the hotel is in a great area.

The food was not good Super hot

We had a fabulous couple of days with our four kids. Bernardo was so funny and particularly made our experience better. The staff was nice the food was good. Building itself a bit dated but overall clean and enjoyable. Safe for families!

They’re all “all inclusive” hotel but they only provide standard food and if you want something better you have to pay more. “Chef Special”.

Do not take the fact free gifts This is my second time here and this was the last time they are extremely rude and pushy threatening you to buy a time share I went with my fiancée and one of the staff literally yelled at of us for refusing to buy a time share to the point we where in a fully blown screaming argument this is not not how we wanted to spend our vacation. They promise you a free excursion for the price of you being yelled at and forced to pay thousands of dollars to buy a time share and when you refuse they got very nasty Room service is $15 per call that is not all inclusive Our mini bar fridge was hot and did not function and was only restocked once the whole week we were there Allll the staff expect tips and if you don’t tip they’ll leave your room a mess and hit you with fake charges in your room None of the properties hot tubs work or family attractions where operational the place is under fake construction