AMUSESPORTS Aluguel de equipamentos de esqui/snowboard em Niseko, Hokkaido

The equipment quality is very high, and the staff are very friendly and helpful. The address is also very accurate and close to the ski resort. However, the carving snowboard turned out to be a twin-tip ski due to a translation issue, so I booked the wrong one. I originally wanted a single snowboard.

The service team was excellent and very willing to help, making the dress rental process easy for our first time.

The overall performance was stable, with standard equipment and friendly service. The location was reasonably close to the ski resort. They initially said they would deliver, but in the end, I had to pick it up myself.

The pants were clearly too big, but the staff showed no intention of exchanging them for the correct size. Instead, they told me to find a belt myself and jokingly suggested I just rent them from a friend. I had a very unpleasant experience.

Terrible communication! I was never informed about the delivery arrangement and I couldn't call through their phone during their operating hours. Turned out I had to contact Klook to help me track down the merchant but they couldn't reach them either. So I requested a refund yet they ignored me. Until two hours later I was told the equipments were finally delivered at my hotel. How could one expect a customer to be waiting indefinitely especially during a ski trip when time is pressing and your travelling companions are also affected?? I also later found out that there was another travel agency between Klook and the merchant which also made it so much harder to have an effective communication between so many parties. Terrible and unreasonable experience! Not recommended!!

nice seller, the price is much cheaper compared to renting at the resort. great experience and highly recommended!

The staff there were very accommodating and would prepare the equipment for your collection before the day. In addition, they were also very flexible with the return timing. Thanks so much, guys!

They claimed shipping was included, but then charged separately for shipping, and also demanded a 500 yen deposit per item. Even if you go to any local shop, it would be cheaper than this price. I kept telling them shipping was included, but they pretended not to understand English. Even when I showed them a translation app, they still feigned ignorance and scammed me. I do not recommend this product.

It's good, and the equipment is complete, but it's clear that the equipment has some history of use. The vendor can deliver the equipment to the hotel, but there will be an additional charge of 500 yen.

It's good, and the equipment is complete, but it's clear that the equipment has been used for some time. The merchant can deliver the equipment to the hotel, but there will be a 500 yen charge.