London City Pass

1. Customer complaints should always be a last resort. The following are rational suggestions; please do not delete this post. 2. All transactions are inherently a form of trust. As a consumer, I trust the authenticity of the various descriptions written on the platform, and then place an order. Part of this consumption error was due to my failure to verify details, but to take a step back, what if I, the consumer, didn't understand English at all? 3. The London Pass 2-day ticket purchased this time was completely unusable, resulting in a wasted two-day expense for two people. The reasons are as follows: 3.1. When purchasing, I saw that the pass stated it included Westminster Abbey and St. Paul's Cathedral, but upon arrival, I found out it was not included at all. The UK local standard recognizes the London Pass, not the London City Pass. Of course, it's normal for platform providers to collaborate with various product partners, but I only clicked into the third-party partner's official website to check after completing the purchase, and at the time, I had no doubts. This is the first point: the advertisement has a slightly misleading part. 3.2. When selecting dates for the order, a platform message popped up stating that the selected date was not the pass activation date, and that it was valid within one month before activation. Because I had not yet confirmed the activation schedule, I randomly selected two future dates. However, upon arriving in London, because the selected dates had passed, the pass could not be activated. I wrote to the third-party vendor's customer service email and received a reply stating that the pass had expired and could not be used. This is the second point: the selected date is the activation date, which should be specifically noted. I offer these two suggestions for the business owner's reference and improvement, to promote the enhancement of consumer rights.