The hotel is beautiful, and we booked a room with Executive Lounge access. While the property looks luxurious, the overall experience didn’t quite meet the standards I expect from an international luxury hotel.
The staff were polite but not particularly warm or welcoming compared to other luxury hotels. The gym is fairly basic, and the swimming pool gets very crowded. Despite the high number of guests, there are only three shower rooms, which feels inadequate for the facility’s capacity.
I was also disappointed that the lobby bar only allows guests to sit if they purchase something. Another letdown was that the beautiful lobby piano is off-limits to guests, even for experienced pianists.
Overall, the hotel has the appearance of an international luxury property, but the service culture and guest experience feel more local than international.
Buggy service (additional charge)