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I am writing this email to express my sincere gratitude for the outstanding service and warm support I received today from Ms. Suga at the front desk. My name is Mr. NG, and I am currently staying at your hotel. Yesterday, I accidentally scraped the bumper of my rental car. As a tourist, my cell phone was not set up for domestic calls in Japan, so I was very anxious and panicked, unsure how to contact the police or the rental car company. When I returned to the hotel and asked for help at the front desk, Ms. Suga assisted me. She listened to my story with incredible enthusiasm and professionalism, and then called the police (110) and the rental car company (OTS) on my behalf. Furthermore, she meticulously explained the situation to them, step by step. What touched me most was that she noticed how anxious I was and comforted me with kind words, putting me at ease. Thanks to her, all the accident reporting procedures were completed smoothly. Her wonderful hospitality, highly professional service, and sincere empathy for guests truly embody the high service quality of Vessel Hotel. Because of her, what could have been a very stressful incident turned into an unforgettable memory that highlighted the warmth of Japan. Please convey my highest praise and heartfelt thanks to Ms. Suga. Thank you very much.

We only stay overnight, didn’t really get to enjoy much of the facility. But the indoor swimming pool looks pretty nice, we really enjoyed the Japanese breakfast buffet. The food was amazing. also enjoy the view from our room as you can see the photos.

We stayed on Saturday and were able to see fireworks. The room was really spacious and even had a washing machine. It's also very close to American Village. The downside is that the upstairs pool requires a fee, but the large public bath is free and all the facilities are new. However, the only drawback is that the parking lot is mechanical, so you can't get in and out of your car immediately; you have to wait. If you're in a hurry, remember to pick up your car early.

We were truly satisfied with our stay this time. The living room had a hot, warm, and cold water dispenser, and the kitchen was fully equipped, even with large bowls. It's close to American Village, with a Lawson convenience store downstairs, and a 7-Eleven, Daikoku Drugstore, ramen, and conveyor belt sushi nearby. It truly deserves a big thumbs up! 👍

Hotel Location: Conveniently located, less than a 10-minute walk to American Village. Breakfast: Diverse and plentiful, and delicious. Rooms are large and comfortable with ocean views. Overall, it offers great value for money!

Ten hotel jest piękny, cichy i wart swojej ceny. Pokój jest czysty i duży, śniadanie jest dobre i obfite, a personel jest przyjazny i pomocny.

We stayed in one of the family rooms with the bunk beds, and it ended up being one of the highlights of our Okinawa trip. Our kids were so excited about the bunk bed setup and treated it like their own little adventure space, while the adults still had plenty of room to relax comfortably. The hotel itself is beautiful, with amazing ocean views, relaxing pools, and a very upscale yet welcoming atmosphere. Every staff member we interacted with was incredibly kind, professional, and helpful throughout our stay. It was easy to access shopping, restaurants, and sightseeing areas, and the beach was only a short walk away, which made it convenient for quick sunset walks and family beach time. We especially appreciated how peaceful the area felt while still being close to everything we needed. Overall, this hotel exceeded our expectations and was one of the best family-friendly stays. We would absolutely stay here again and highly recommend it to families visiting Okinawa.

Amaville has great accessibility, and I even participated in an email event for parking and received a gift. The reception staff were very kind, and although I didn't use it, there's also a welcome drink corner. The room was very pleasant, and all the clothes and bedding smelled nice. The public bath was incredibly convenient, equipped with everything from towels, shampoo, conditioner, and body cleanser to makeup cleansing products, and even cleanser for children, so you could go empty-handed.

Located just a 5-minute walk from American Village, the environment is very comfortable and beautiful. Breakfast is served on the 7th floor with a wide variety of food, offering 6-8 main course options. One day I chose steak, and another day I had thick-cut bacon, along with smoked salmon or a Japanese breakfast set.