Click here for JR Tokai Station departure (e.g. Shin-Osaka, Kyoto, Nagoya etc.)

Click here for JR East, Hokkaido & Hokuriku Station departure (e.g. Tokyo, Shibuya, Shinjuku, Narita Airport, Shin-Hakodate-Hokuto, Kanazawa, Toyama etc.)

Click here for Fuji Excursion Train (i.e. Shinjuku <> Shimoyoshida / Mount Fuji (Station) / Fujikyu Highland / Kawaguchiko etc.)

Picking up from Stations under JR East Line

* Please note you should pick up Fuji Excursion tickets only at JR Shinjuku or other JR East stations in Tokyo. *

* This applies to the following bookings ("round-trip tickets" mean 2 separate one-way bookings): *

1. One-way & round-trip tickets departing from stations at Mount Fuji area (e.g. Shimoyoshida, Mount Fuji (station), Fuji Q Highland, Kawaguchiko)

2. One-way & round-trip tickets departing from JR Shinjuku station

Thank you for booking train tickets for your Japan trip with Klook!

In this guide, you can find out how to pick up your train tickets from your departure station. Keep in mind, you must pick up your tickets at the designated machine before your train’s departure time.

We recommend avoiding last-minute pickup just in case you need to seek help from the station staff. Please also turn off dark mode on your devices for the ease of scanning.

If you need help from the station staff for getting your tickets, you can show them this message:

JR各社の係員さまへ

この「お客様は「ビジネスえきねっと」で購入された乗車券類（乗車券・特急券等含む）の引換を希望されてます。

KLOOKは 「ビジネスえきねっと」の提携販売会社です。

交換可能な以下の券売機をご案内いただけますでしょうか。操作手順はこの用紙に記載されておりますので、お客様ご自身で操作いただけます。

Step-by-step guide for picking up tickets by QR code

Step 1 - Look for a Reserved Seat Ticket Vending Machine in the station (i.e. other machines do not work)

Step 2 - Switch the interface to your preferred language (English, Chinese or Korean) from the top right-hand corner of the machine.

Step 3 - Tap “Read QR code” if you see it on the machine (See the first photo). Don’t worry if you don’t see it on the screen, you can tap “Pick up Tickets” instead (See the second photo). There are two different versions of the machine interface and you can pick up your tickets from either.

Step 3B - If you’re using a machine with only the “Pick up Tickets” option, choose “JR-EAST Train Reservation” at the next step, and then tap “QR code or pickup code” in the bottom right-hand corner.

Step 4 - Scan your QR code at the designated area on the machine.

Step 5 - Once you’ve checked and confirmed your tickets, tap “Issue tickets for this reservation”.

Step 5B - If you’re having trouble scanning your QR code, not to worry. You can tap “Enter pickup code” and enter the 17-digit code to collect your tickets, which you can find under the QR code in your confirmation email.

Step 6 - Pick up your tickets from the machine and you’re all set to go!

Make sure to pick up each physical ticket for each person booked.

You can refer to this section above if your train is departing from one of the following stations (Just so you know, you should pick up Fuji Excursion tickets only at JR Shinjuku or other JR East stations in Tokyo.):-

• Shinjuku
• Shimoyoshida
• Mount Fuji (Station)
• Fujikyu Highland
• Kawaguchiko