Rude host, fake shuttle, broken bathroom — avoid
The airport shuttle advertised on this hotel’s profile does not exist in practice. Despite contacting the host repeatedly by phone, email, and WhatsApp before our arrival, we were left stranded at Keflavík Airport at 1 AM with five adults and a 2-year-old child. The promised message with the vehicle plate number never came, and the host stopped answering her phone entirely. We had to find our own taxi in the middle of the night — not straightforward with a toddler, as most cabs don’t carry child seats.
When we finally arrived at the hotel, instead of an apology, the host was aggressive and defensive, blaming us for missing a shuttle that never actually came. She had apparently already told her side of the story to another guest, who also confronted us. The host’s excuse for not answering the phone: she had “too much to do.”
The room itself had a clogged shower and a clogged sink. The next morning, I booked the shuttle to the airport for 9 AM — confirmed, then cancelled at the last minute for the same reason. Taxi again.
Breakfast was poor.
A deeply unpleasant experience from start to finish. Not recommended
Free parking