Made sure the hotel had aircon when booking, as with the weather we have had it was needed, it didn't work. Beds are so hard and extremely uncomfortable. Pillows are awful, just filled with lumps. Didnt have enough towels even though we booked for three people. Went down and ate at the restaurant. Had 3 drinks tipped over by staff, one that went all over one of us. Stayed for 2 night's didn't get hardly any sleep so so incredibly loud all throughout the night. Which was badly needed especially with a long drive before and after. The bathroom was dirty and run down. Amenities not sure you can call them that. We spoke to staff about all the above when it happened, pretty pointless to be frank. We have also booked this hotel for a stay in August before the last 2 nights and im absolutely dreading it! Have stayed in many many hotels, i honestly expected better from such a big company
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