노보텔 런던 엑셀 (Novotel London ExCeL)

숙소 성급은 참고용이며 숙소 정보(서비스 수준, 부대 시설 등)에 대한 클룩의 전반적인 평가를 기준으로 합니다.

okay stay

Decent hotel with good amenities with good access to the Excel centre.

We booked in advance for 7 people for 7 nights. I was then asked for individual names to confirm for the individual bookings only a few hours before check-in. These should all have been under one name for ease of check-in. Then when checking in we were told there were only 6 bookings and we needed to pay for an additional room. The email sent to confirm the names included 7 individual booking references and so we shouldn't of had an issue at all. All in all we booked 11 rooms in the same hotel, with an additional one being purchased on the night. We should have received better treatment considering the amount of money we had spent at the hotel and I am severely disappointed with how difficult they made the check-in process.

Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.

The beds for the children were terrible, nothing to stop the pillows falling off the bed and the mattress in to half's kept leaving a gap for the kids to fall in, and one mattress also slipped off on to floor. Cheap toilet paper kept making the toilet back up. Breakfast was good but encountered the most unhelpful staff at the buffet.

The property was clean and the staff professional👍

All round a great stay. Recommended especially for an event at The Excel.

Dirty rooms, no aircon, horrible beds and poor handling of issues by staff. I would not recommend to anyone.

Room was clean. Staff were okay but forgot to turn on the television. We called several times and were told it would be attended to but it wasn’t and we were unable to watch anything overnight.

I had a well-rest experience at the hotel.