크라운 플라자 런던 - 도클랜즈 바이 IHG (Crowne Plaza London - Docklands by IHG)

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Great experience and good value to money

Very friendly and helpful staff, amazing breakfast and great gym and pool facilities. Nice areas with local restaurants and great views

Lovely stay in a quad room for us and our daughter. Very welcoming and friendly staff, great breakfast and lovely pool where we could relax. Comfortable beds and lovely hotel interiors. Well placed for the cable car, which we followed with a boat ride to Canary Wharf for the afternoon. Will definitely come again!

Great gym

Overall, a good hotel. Pros: -great location -modern hotel with nice clean modern room -fair price for stay -air conditioning -pool -friendly staff Cons: -At times, staff were slightly slow in tending to our table -gym and pool are small and when busy, not a lot room to train -TV is not a smart TV so you only have terrestrial channels, no digital

It was great!

The poor customer service and condition of the room are why this hotel only gets 2 stars from us. We checked in, dropped off our luggage and headed straight to the O2. Before leaving, we noticed a strong sewage smell in the room. Hoping it would clear, we left the window open and went out for the evening. When we returned, the smell was still there. With no one at reception, we had no choice but to stay in the room. Sleeping with the window open in central London made for a terrible night's sleep. The next morning, we reported the issue before breakfast. To their credit, maintenance arrived immediately and found a fault with the shower trap causing the smell. However, even after the repair, the room still smelt awful when we returned. The odour was so unpleasant that we decided to check out early. What disappointed us most was the complete lack of apology or empathy from the front desk staff. After our stay, I completed the standard feedback survey and received what appeared to be an entirely AI-generated response, giving the impression that our concerns were not genuinely acknowledged. On a positive note, the location is excellent for the O2 and ExCeL, with easy Tube access to central London, and the breakfast was faultless with plenty of choice. Overall, we left disappointed. With better room standards and a more empathetic response from staff, this could have been a much better experience.

Fire alarm went off at 6:45 on a Sunday morning causing the entire hotel to evacuate, all the guests where waiting in the road outside in there night cloths and not a single member of staff came outside to inform us it was a false alarm, some of the guests including me had to enter the building to find out what was going on, only then to be greeted by a smirking staff member saying it was a false alarm. Furthermore there was an issue with one of the exits due to building works going on meaning the guests on the second floor had to turn around and use another exit! On check out, all the guests were asking how they intended to compensate us for the fiasco, to be told we’ll get a response by email… which we did saying ‘sorry, but it wasn’t there thought’. What a joke!

The staff was very pleasant and great. When we got there they stated that they could upgrade our room us to room uñer the seamThe room service menu for after hours should be better. The food was delivered late and it was cold one of the meals was cold..

We had a wonderful stay! The hotel and room was immaculate. We made use of the swimming pool and sauna, also lovely. I called ahead to organise a birthday surprise and the reception colleagues were so helpful and very attentive. A great hotel with very easy transport links to the O2 Arena.