Crowne Plaza San Francisco Airport by IHG

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I’ve always like staying at this hotel, comvinent location, basic rooms, well located close to everything I need

The location and parking make this place really handy. The onsite restaurant looks nice, but across the bridge there are some amazing Japanese restaurants and the Royal Donut Cafe over there is an amazing place for breakfast. Going to keep staying at this hotel when I am in town just so I can enjoy that breakfast (and the takeaway donuts) again and again.

The front desk staffs are cold and serious as if the clients were getting free stay from them. The breakfast buffet is simply, frugal and over priced. It is described a top-rated breakfast which is obviously misleading the clients.

Great location if flying out of SFO. 5 min to airport and 8 min to rental car center. 10 min drive in to downtown Burlingame with lots of stores and restaurants.

The property is very run down. The furniture was broken and dirty in one of the sitting areas. One of the staff at reception was very helpful and friendly. Also the dining staff were friendly and helpful.

Positives: Front Desk person ensured I had a quiet room/floor when asked for room pref. Clean King Bed and room. Friendly but overworked staff - 1 person manning Front Desk around noon and she was swamped and could use a 2nd person to man it. Decent restaurant with validated parking if you dine there for guests visiting. TV remote in plastic bag indicating a likely cleaned object. Most hotels forget that aspect. Noise level - good, quiet enough. But can still hear kids jumping up and down from top floor and parents doing nothing to stop it. (Families with children should all be on one side of the hotel so they can experience all that lovely noise and bond together.) Cons: Hotel Shuttle covers 2 addtl Hotels = long waits and not accurate scheduling as result. Nice drivers tho. Budget an extra 30-45 min due to this. Shuttle Tracking map is hard to navigate / estimate. Bathroom had a missing fixture for Shower valve cover and wrong directions for Hot Cold water. Not a dealbreaker but its worth fixing. Bathroom ceiling had a few holes. No blackout curtain clips to keep out sun out completely. Gym should be open longer into the night. Wifi spotty - keeps cutting out frequently

Everything is good

Great staff

The room was clean, a bit outdated but with all the necessary amenities. Restroom fan was no working, but that was not important for us. Parking was not great since the parking lot was full everyday. Breakfast was complimentary for only 2 people per booking, which was okay since the buffet rates were not bad. A little more variety on bread and eggs would’ve been good since the food was not something someone who is diabetic or with health issues could eat. In the afternoon, the restaurant staff was not so attentive. My husband went to watch a game and sat at the bar for 20 mins and no one came to offer a menu or drink, which was disappointing.

Shuttle to the airport was super helpful. The front desk workers were very nice. Great view of the Bay.