만다린 오리엔탈, 바르셀로나 (Mandarin Oriental, Barcelona)

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Disappointing. We knew we were overpaying for the brand, the location and the indoor pool. However, because it is the MO, the expectations are always high. We took 2 rooms, both very small and unpractical. The Urquiola design misses the spot. All the "details" are unfinished or not fully developed, and poorly executed. Most of the design decisions fall short. Zig-zag walls? Really? The closet doors never closed properly for that reason. Glass doors in bathrooms are never a good idea, and if they don't close fully, even worse. Bathroom floor material selection is horrible. Very difficult texture to clean/wash and impossible to maintain. All stained and dirty. Ceiling heights are too low. Bedrooms did not look clean. Wallpaper peeling off. Very uncomfortable bed. For the price you pay, they show provide clouds for you to sleep on. The breakfast service is spotty and incredibly slow. They tend to forget when you ask for a glass of Cava (happened 2 days in a row), and they take forever to bring you a simple coffee. The pool quarters are depressing and claustrophobic. We let the front desk manager know that we were not happy about our stay based on all the issues we had and we were promised a partial reimbursement, which of course never occurred. The building is a noble, beautiful structure, but what they did with it at the entrance is unimpressive. The lobby with its very low mirror ceiling after the insipid entry ramp feels more like a torture room than an inviting luxury space.

5 stars hotel definitely

Everything was top

Of course the staff truly exceeded expectations this Holiday season

Staff team was courteous.

The staff were extremely helpful and accommodating in ever department. But the concierge service really went above and beyond.

The room was spotless and super comfortable; the staff was also very professional and caring

We were at the property for 2 nights. The first room #416 was not ideal. Small in size. The bathroom vanity was too small for 2 people

Fantastic hotel in an unmatched location right in the heart of Passeig de Gracia and a few steps away from Casa Batlló. The hotel is a sanctuary from the crowds outside. It never feels crowded even during high season. The staff are wonderful and very efficient. The buffet breakfast is terrific!

Spa staff , facilities wonderful. Hotel staff impeccable. Rooftop bar wonderful. Valet/parking easy and quick.