ホテル バーン オペラ (Hotel Berne Opera)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

It would have been better if we knew the place was undergoing a renovation.

good

Nice hotel but we really couldn't appreciate the view because it had some construction going on outside our rooms. Friendly staff!!! Great location for food and metro. 30 minute walking from the Eiffel Tower.

Toilet has urine stains prior to checking in. Staff was mostly friendly and location was decent.

Title:Horrific Experience-Robbed While Sleeping in Hotel Room with My Child Review: During our recent stay(28-28.08)at Hotel Berne Opera in Paris my son and I were robbed in our hotel room while we were sleeping.This is not just a bad review-this was a traumatic and terrifying experience that no guest should ever go through. Here is what was stolen during the night, while we were asleep in locked room: •Our passports(both mine and my child's) •Money •A brand new phone •Public transport passes for me and my child Due to the gross negligence of the hotel,we were left stranded in a foreign country without identification, money,or means of communication. The stress and fear we expect were overwhelming-especially for my young child.We were not on vacation anyway, we were in survival mode,just truing to make it back home to the UK. Because of the theft,we had to: •Buy new tickets at a much higher price •Book a hotel due to the late arrival •Purchase new bus tickets •Cover extensice transportation and food expenses. To make things worse the hotel has ignored all three of my official complaints.This silence raises serious concerns and makes me wonder if this happened before. This was not only a violation of our safety ,but also a complete failure of the hotel to provide a secure environment for guests. I am not sharing this experience lightly-I believe future travelers should be warned about the risks of staying at this property,especially families

Good

Very friendly staff and convenient to Metro and trains.

Very close to restaurants, bus and teain station, we walked to most places from here.

We had a good time in Paris and the location of the Hotel was good. Somehow we had the impression when we booked through Expedia that breakfast was included but it was not when we arrived. Very few of the guests took advantage of the Breakfast we think because it was overpriced for what it was. There was a strange rule that guests could only have one programmed key to each room. Which meant that if one went out and the other stayed in their return presumed the partner would not fall asleep and be woken by the others return. The room we were in 42 was showing signs of age. Damage to the Bath, fridge door surround something broken off with a sharp screw sticking out. The receptionist during the day was rather officious.

Good location and good service