グランド メルキュール ジャカルタ ハーモニー (Grand Mercure Jakarta Harmoni)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

in general, may be due to the on going MRT construction, traffic is heavy. further to this, i actually wish that there is a shopping mall just next to it or within minutes of walking. but anyway that's a wish. other than this, breakfast was nice, reasonable amount of selection and cater of wide range of nationalities.

Really enjoyed my stay there.

Me & my family stayed from 23rd of May until 31st May on adjacent rooms. Staff were very polite & courteous. Not only in the lobby also in the restaurant during dinner & breakfast. Selection for the breakfast was amazing. It catered for various nationalities & we were able to taste unique Indonesian cusine. Staff in the hotel made us feel very special. Special thanks to Audi, Destri, Endri & Febi. There were other staff who were very helpful aswell unfortunately I cannot recall their name. They constantly helped us to plan our trip each day with various suggestions & advice. We wish we had more time to stay in Jakarta which has become one of our most unforgettable trip. Very special thanks to Mr.Bayu (Manager) for his kind & beautiful message which was left in my room number 1233. Not only we miss Indonesia also this hotel which made our holiday memorable.

Everything was spot on

Very curtious staff

The only Asian breakfast you need to add more choices to the breakfast menu

"My recent stay was marred by two significant issues that impacted my trip. First, a major discrepancy occurred at check-in. I had a confirmation for a two-night stay including breakfast, but was informed the reservation was only for one night. I am concerned about what caused this error, as it reflects on the reliability of your booking process. Second, the integrity of my non-smoking room was compromised. The moment I opened the door, I noticed a distinct tobacco smell, which was later confirmed by visible burn marks on the carpet. This was disappointing and negatively affected my comfort. I must commend your staff for their friendly demeanor throughout. However, their positivity could not compensate for the core failures in reservation management and room quality control. I hope this feedback helps you improve your processes."

Excellent service and very clean and professional service.

The breakfast was excellent. they are very prompt with the cleaniness of the room and the staff are very friendly, always polite and ready to give a helping hand.

is good