ザ ウォレス (The Wallace)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff anticipated our every need. The jazz lounge was world class!

Awesome gym tech. Some wall mounted thing I’d buy myself. Super location and nothing but friendly.

Perfect location for walking to the Central Park as well as countless restaurants and bars. Parking is a bit of an issue (the nearby garage recommendation has a 30min - 1h notification period to get the car ready) but overall the hotel is in pristine condition. The high level of interior finishing is a welcome change from the countless dated luxury hotels that gloss over details and attempt to compensate with often unneeded services. The Wallace is definitely a recommendation for a stay in the Upper West Side area.

The staff was amazing. The front desk dealt with an expedia bug that double booked customers very graciously and were very welcoming every day of my stay. The hotel is in a perfect location, quiet neighborhood close to most places you want to visit in nyc. They have a great lounge where you can enjoy drinks, food and watch a world cup game. The staff is what absolutely makes this place amazing . From the front desk to the staff at the lounge they are all superstars !! See you soon Eddie

Staff was very helpful

Cordial staff! Great stay! Convenient to public transportation and Central Park. And perfect location away from the hustle and bustle. Great neighborhood restaurants in walking distance!

Our stay at The Wallace was great outside of check-in. We checked in around 4 AM, and the front desk agent was not warm or welcoming. He acted as though we were bothering him by checking in. This was very interesting, as before arrival, I informed the front desk via chat that our flight was delayed due to weather and that we would arrive after 3 AM. His behavior was very surprising. Outside of this experience, the stay was great. The rooms were spacious and clean, and the rest of the staff was very nice and accommodating. The Wallace is a gem on the Upper West Side of NYC, and we will definitely return in the future.

My husband and I stayed here in mid-June and really enjoyed the experienced. It’s a great location. The staff were super welcoming and helpful. Gave us free water the entire stay, which was a blessing given how hot it was! The snacks and coffee in the room were also so nice, since we were both starving after a long travel day. The room was perfectly clean and the bed was very comfy. My only wish was that there were more shower towels provided in the room, but it’s possible we just couldn’t find them! It also felt super safe, where a key had to be used to get up the elevator, which was appreciated. Overall, we absolutely loved our stay and hope to make this our regular spot when we come to NY.

Lovely hotel. Will stay whenever in NYC.

Quiet lovely small hotel in great location