ラズ シティ ホテル (Lazz City Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This hotel nothing like the photo online very old hotel

It was excellent! 🌟 The location had easy access to everywhere, and most importantly, Mostafa was incredibly kind and caring in hosting us.

The staff were extra nice and held our luggage for 2 days without the extra cost when we went to Cappadocia and kept it safe. They have laundry service as well and it was ready the next morning. The lady who cleans the room is very sweet as well. The rooms may need some maintenance but it worked for us and had a pleasant experience.

- EXTRA ACCOMODATION FEE SCAM (1 NIGHT STAY EQUIVALENT). - CONSTANT NOISE (EVEN AT NIGHT). - CHEAP BREAKFAST. - DIRTY STAINED BEDS & SHEETS. - NIGHT CLUB RIGHT ACROSS THE STREET. Expedia advertised me this and I cancelled my original booking. The beds and shirts are dirty with stains, the lobby super noisy even night time. I could not sleep. Lobby has TV that worked all night loud. The breakfast is pathetic no choice whatsoever. Besides after I paid for entire booking hotel hotel staff wanted to pay me extra 'accomodation' fee and they accomodated us at 1st floor aith view to some basement trash. Avoid stress and do not stay here.

When we checked in, we are were asked €25.00 government tax to pay when you stay in Istanbul . After long argument when I asked I need to picture of the document. He didn’t allow me to take picture and finally he said don’t pay. Room looked totally different from what it looked like on the picture. Ripped duvets with red stained. AC broken and shower broken. Not enough toiletries. When we asked to change to duvet, he was very upset and told us there is no problem why problem, but after arguing they changed, towels were not clean and no water bottles like in pictures, we only had room service 2 times as opposed to everyday, the breakfast was horrific and nothing like what they advertised, there were flies in the dining area but you cannot complain as if you do they shout and are very rude, last day when we checked out, they stopped us at the entrance and demanded the fake government tax, then the owner of the hotel started shouting and claimed we didn’t even pay to stay at the hotel and were living for free, how is that possible and we even showed him the paid receipt, he harassed us and we called the police, they had to sort it out and in the end no payment was due and we even paid extra for the hotel, they then claimed we stole items to try and make money off us, I suggest you never go to the hotel

The room was very small. I asked for a non smoking room and got one that was smelling of smoke. The attitudes were one of that they are doing me a favor, which is something i despise. On the first day i got called downstairs and was told that i should pay 25 euro. I argued that all my accommodation charges were already paid when i booked and i showed that i owe nothing. The guy was stoll adamant that i should pay, so i stated that he gives me a full refund and i will stay elsewhere. End of discussion after that. To top it all on the last evening i left my entry card at another place. Got charged to get a new card. Then i remembered where i left it and went first thing in the morning to get it back. Came back to give the card and requested my refund. Got told very rudely that there was an order for a new card. I said then the card belongs to me. Got told no... so, its just a con to steal more money. Pity, as that event really spoiled my stay in Istanbul. In my honest opinion they just wanted to steal money from me... pathetic. Left a very bad taste. I will go back to istanbul but definitely not this hotel.... even if they let me stay for free.

Hotel space is so limited & room space is very short comparing the cost. B'fast menu & environment was very poor than that of other property.

Mustafa was really nice to us, to customer service. Always kind and smiling

I love LAZZCITY. It is well-located and friendly. The staff is helpful. it is value for the price. I like a simple clean place with a comfortable bed. I am very happy and will return

the hotel has a great location and friendly staff. It gives good value for the price. My bed was comfortable and there was lots of hot water for my shower. I will stay here again