Riad Kaiss by Anika

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Very warm and friendly staff who strive to help you make the most of the amenities and your stay in the city. A delicious breakfast served every morning, a rooftop pool to cool off during the warmer days, and comfortable AC controlled rooms. Tea and juice and coffee are available throughout the day - where you can sit in the lush courtyard. The decor of the rooms were each unique. The staff even prepared a morning breakfast to-go on their own as a parting gift during our early morning departure. Would love to stay here again. Great location near the restaurants and market attractions!

Clean, helpful staff, nice location.

Six of us spent a week here in July. I suspect that many riad’s are equally characteristic. What I think may set this one apart is the very thoughtful, friendly and attentive service. Even on our last morning, when we departed extremely early before the kitchen opened, they packed some breakfast items in a lovely Moroccan style bag for us to take with us. It was not requested or expected but extremely considerate. The Riad is conveniently located, walking distance to all Medina attractions. It is designed in a very authentic Moroccan style throughout, including the charming rooms with enough space to move about, seating, small fridge and plenty of storage. The central open space where you can relax is a calming space with lots of shade, vegetation and bird song. The rooftop has many small areas to sit and escape for sun or shade. The rooftop pool is small like many Riads, but perfect for cooling off after a hot afternoon walking Marrakech. The included traditional breakfast was wonderful, had many sweet and savory elements to it, and will be missed. Coffee and tea were offered throughout our stay at no additional cost. Highly recommended.

The staff service was incredible! They provided an orientation not only to the Riad, but to the city. The front desk staff went above and beyond to help us find the perfect spice shop. The breakfast was also delicious and large. The hammam spa was also a must-not-miss experience!

The hotel was fine, but I'll share what I would have wanted to know before booking here. This place is located in the old Medina, a pedestrian zone. It was not my best moment when the taxi driver told me to get off and to walk to my final destination at 2 am. The porters outside were rude, pushy, and clearly trying to take advantage of us. They aggressively asked which hotel we were staying at so they could carry our luggage with their carts and then expect whatever tip they felt was appropriate. I chose not to let them handle our bags. Unfortunately, walking to the hotel with our luggage was not easy because the area is pedestrian-only. The hotel itself is small but very charming. Our room was located in the central courtyard, although it required climbing a narrow spiral staircase. Fortunately, a hotel staff member took care of our luggage. The room was beautiful, decorated with many Moroccan-inspired details. The furniture and doors gave it a distinctive oriental character that made the atmosphere very special. The air conditioning worked well, and the bathroom was spacious and comfortable. My only disappointments were that the bed was not very comfortable—the mattress seemed quite old—and the towels had an unpleasant odor. Breakfast was truly outstanding. Both the food and the service were absolutely delicious, and it was one of the highlights of our stay. On the day of our departure, the hotel kindly allowed us a late check-out until 1:00 p.m.

Wonderful riad. The staff were Wonderful... very friendly and so very helpful. The suite was amazing and was worth the extra cost. The breakfast was local and it was great.

Check on construction before you book! Constant drilling, sawing, and hammering seriously undermined our stay. A riad is meant to be tranquil. They have a nice little interior garden with chriping birds where meals are served. We only had breakfast there the first day, because of the construction noise. They proudly told us they were removating the adjacent building, putting in nine new rooms. Great for them and for future guests, but not for current guests. We were in top floor suite with beautiful little patio area but, again, napping on the covered day bed was not possible thanks to the noise. Staff were very friendly and tried to be helpful, but they need to work on internal communication. Air con, phone, and internet in the suite were all wonky. They kept saying they would be fixed, but they never were.

Very Special place - This was a magical Riad, from the moment you walked in, you felt how peaceful this was out of the busy street, welcome team gave a lovely welcome- lovely rooms, staff very friendly and excellent breakfast - loved our stay here. Thank you very much. Also must say that it was a great location!

Beautiful riad in an unbeatable location. The staff is lovely and kind. Delicious breakfast with lots of local delicacies. Rooms are very well decorated. And the hammam, massage and pool are a must. Highly recommend!

One of my favourite ever stays, Riad Kaiss was beautiful, staff were all outstanding and welcoming. I will stay here again if I find myself in Marrakech. The hospitality was so warm, we felt like we were in a relatives home. Thank you so much to the team who looked after us.