アスタナ ウイング - リバーサイド マジェスティック ホテル (Astana Wing - Riverside Majestic Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Absolutely perfectly located property, with easy access to transport, food, museums and the shop houses etc.

Good location and breakfasts is good. Need some renovation.

Overall OK. Bed too soft. There are rooms to improvement. Mold at shower room and coffee stained on the mug Staff are friendly and problem are attended promptly

Overall is ok, statisfying

The condition of the rooms was very substandard, they were not cleaned or serviced well at all. First room I tried had no towels, no soap, not bottled water, no coffee and dirty glasses. If it was not for the nice staff it would get a ZERO rating. Would I stay again, highly unlikely unless the city was booked out. Very disappointing stay. It was probably nice 30 years ago, but not today, would suggest it has never been maintained since it was built.

The hot water to the property was problematical. We asked for the sink in the bathroom to be fixed but it didnt happen in the week that we were there.

The place is worn down. Smells old even. No hand towels provided, breakfast buffet options were gross, sink had mould round the drain hole, room-service tray which we left outside the room was not cleared till 2 1/2 days later (Housekeeping said they would inform the restaurant when we called). Its saving grace was the pleasant and helpful staff around the hotel.

There wasn’t bath towels, shampoo and bath gel in the toilet when i got into the room. They were sent after 30-45 minutes after I informed the front desk. The toilet bowl and toilet seat has stains. The bath towels were yellow-ish instead of white. Last but not least, out of 3 elevators only 2 were working during our stay.

Semua ok lah, breakfast sedap

The pillow case and bedsheet were not clean. Some black stains. The flushing in the toilet needs to press a second time before it stops. The lights in the room are blinking. They should be changed. The toilet’s tiles are in need of a good scrub! The staff are pleasant though. Overall the location is good, the facilities are in need of an upgrade.