プルマン コロンボ ダウンタウン (Pullman Colombo Downtown)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Breakfast buffet is a hell of spread 😋!

Housekeeping was awful. Took the towels and didn't replace them. Didn't come to replace after I rang to request a towel. Also didn't regularly replace water bottles Wifi in room was slow and kept dropping Not up to 5-star standard (or even homestay standard for housekeeping or service). Would not stay again.

Clean room, friendly staff, decent gym, great pool, laundry was overpriced, breakfast was amazing.

staff of hotel is pathetic

Wonderful

Centric, good place to see the city.

Bad service, useless management. Lots of staff but none of them know what they are doing. Had spa appointments cancelled but didn’t tell me till I turned up. Food service takes forever. Rooms are not particularly clean. Stayed at many places in Sri Lanka over 3 weeks and this was by far the worst.

This hotel is, at best, comparable to a 3–4 star property. It feels outdated and unclean, and the staff appear poorly trained—restaurant staff couldn’t even direct me to the restroom. They also do not offer lactose-free milk options such as oat or soy, and the restaurant manager confirmed they never have. It’s surprising and disappointing for any hotel claiming a 5-star rating. The room itself was not properly cleaned, including the bedding. Having stayed at most of the other 5-star hotels in Sri Lanka, I found this one to be a significant letdown. I would encourage travelers to consider alternative accommodations

I did not get the room i paid for which is not acceptable

It wasn’t very clean and the shower had no hot water.