箱根湯本温泉 天成園 (Hakone Yumoto Onsen Tenseien)

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We did not use the onsen so our impression might be different if we did, but this was our least favorite place we stayed on our 2 week Japan trip. The hotel seemed gimmicky and while the buffet was plentiful with excellent variety the food quality was mid. The rooms were just ok and for the price I expected a little nicer. The region was lovely and the landscape behind the hotel was very beautiful but if you are from the USA and not going for the Onsen you may want to consider a different area. As with all of Japan, everyone that worked there was very kind and helpful!

Great place! I really enjoy everything, thank you!

The onsen was a good mix of traditional and modern. The onsen was very spacious and the outside pools had great views. Our futons were not made for us on our second night. The breakfast and dinner buffets were just okay, there was nothing really exceptional. Would have expected better food. The onsen is a 10 plus minute walk from the station, but it should be noted that it is all uphill and challenging with luggage.

Great food and staff made the stay extraordinary.

Great staff, convenient location. Rented the bath by the hour and it was great. Nice view from the room. Food was excellent.

comfortable and clean. Pleasant stay. Courteous staff

This place is amazing! The staff, the facilities and food are top notch! I will warn you, if you have tattoos, you cannot use the public onsen bath. Such a relaxing place and will visit again! Thank you to the staff who were so kind, accommodating and very friendly!

A very good hotel with onsen

Very old hotel Terrible condition Most of the staff don't know a word in english The property is in a bad maintenance situation

Buffet variety for dinner and breakfast was great. Live sushi and tempura made in front of you. Huge selection! You also rent by the hour a private onsen which we did. Public onsen was okay. Had steam room and sauna and cold plunge area. Enough lockers and showe stalls. Extra towels and water stations were there. Rooms were big and separate rooms if you have 4 people. Mix of western bed and futons on the floor.