イエス ホテル (Yes Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Reception staff were quite rude upon arrival. We booked a room for 2 adults and a 3 year old. I didn't realise our booking was for a double occupancy room. I have never encountered a booking system to allow a double occupancy room to be booked for 3 people. The hotel explained we would all need to sleep in one bed, no extra bed could be provided. We ended up paying an additional 50euros to upgrade to a triple room. The room was okay - clean and everything you needed but quite dark and dingy. The aircon unit was very noisy and leaked water all over the floor. We didn't report this as it happened in the night before the morning we were leaving and the reception team were not particularly friendly or helpful. Breakfast doesn't start until 7am so bear this in mind if you are leaving early. We paid for breakfast but had to leave at 6.45am. We requested a takeaway breakfast box at 6pm the evening before, but were told this needed to be requested the previous morning and were met with shrugged shoulders. The breakfast attendant did allow us to grab a pastry each upon leaving but nothing else provided eg hot drinks to takeaway. Overall a clean bed for the night but would not stay again.

From the moment I arrived the experience was delitefull close to train station easy to find. Staff went out of their way to help me with anything I asked I will return.

Julieta and Ace were amazing! They were the front desk hosts. They both were so friendly, helpful and went out of their way to make our stay very pleasant. Arianna was one of the servers in the restaurant. Every morning she greeted us with a big smile and made us feel welcome. The breakfast choices each morning were plentiful. Arianna cleaned our room each day and provided us fresh clean towels. She always left the room clean, tidy and smelling fresh. Thank you to these 3 amazing staff who made our stay at YES Hotel our home away from home! The hotel is situated in a central area making walking to tourist sights easily accessible. We enjoyed our stay and recommend it to anyone who plans to visit Rome.

Friendly staff, great location!

Ok

Great location for Roma Termini and air conditioning was nice. Had to leave too early for breakfast so can’t comment. Bathroom was nice and big. The instant coffee packets could use an upgrade to Nescafé haha. Staff recommended a reasonable and good restaurant very close.

I entered through a different entrance than the lobby. It was a beautiful property, but I was surprised by how small the room and bed were. The towels were also a bit old and worn out. I wish there had been another bath towel. However, the room was comfortable as it had access to the courtyard. It was convenient because it was close to the station, but the town was dirty. I even stepped in gum. But I would use it again.

The hotel is absolutely spotless, the staff are always friendly and helpful with directions to tourist attractions. The room was a great size and had all amenities needed for a stay. The transport links were round the corner so very close. The breakfast has a good choice.

Great staff, very helpful

The place is nice on the inside. Very close to the train station. Just a couple minute walk. Maybe not the greatest neighborhood but we never felt unsafe. We would stay there again.